Employee Relations Specialist

Job Description

WHAT YOU'LL DO

As part of the People Relations Team for U.S. and Canada, the People Relations Specialist plays a vital role in supporting H&M's people strategy by fostering a fair, inclusive, and legally compliant workplace.

This position works on a hybrid working model of 4 days on-site and 1 day remote and is based in Ajax, Ontario. The role provides hands-on Employee Relations (ER) support for the Canadian Distribution Centre and overall logistics function in US-PR-CA ensuring consistency in approach, alignment with company values, and compliance with local regulations.

The ideal candidate has a strong understanding of Canadian employment law and workplace practices, and demonstrates the ability to navigate complex people matters with professionalism, empathy, and sound judgment.

• Serve as the primary Employee Relations contact for the Ajax Distribution Centre, ensuring compliance with Canadian labor laws and alignment with H&M's values and global policies.
• Advise, coach, and support managers on employee relations topics including policy interpretation, performance management, and workplace conduct across logistics (Canada and US).
• Conduct or support investigations and resolution processes in a fair, consistent, and timely manner.
• Analyze people data and ER metrics (e.g., attendance, engagement, turnover) to identify opportunities for improvement and recommend action plans.
• Maintain accurate, confidential documentation of employee relations activities and ensure consistency in case management practices.
• Collaborate with People Relations colleagues across the U.S. and Canada to align on policies, share insights, and strengthen regional consistency.
• Participate in cross-border and global initiatives related to employee relations, policy implementation, and culture development.
• Contribute to a positive workplace culture that supports wellbeing, inclusivity, and employee engagement.
• Stay current on legislative changes and best practices in employment relations to proactively inform business decisions.

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WHO YOU ARE
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We are looking for people with…
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• Bachelor's degree in Human Resources, Labor Relations, Law, or related field, or equivalent work experience.
• Minimum 3 years of experience in HR or Employee Relations, preferably in a logistics, warehouse, or retail setting.
• Strong understanding of Canadian labor and employment law; awareness of cross-border HR practices an asset.
• Comprehensive knowledge of Canadian employment and labor legislation, including the Employment Standards Act (ESA), Human Rights Code, and Occupational Health and Safety Act (OHSA).
• Proven expertise in employee relations case management, including conflict resolution, investigations, and performance discussions.
• Excellent communication, coaching, and influencing skills with the ability to build trust and credibility across all levels of the organization.
• Strong collaboration skills with an ability to work across multiple sites, countries, and stakeholders.
• Agile mindset with openness to change and continuous improvement.
• Exceptional interpersonal and analytical skills.
• Proven ability to manage sensitive situations with confidentiality and professionalism.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Willingness to travel up to 25–30%, including occasional visits to U.S. logistics sites.

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And who are...

• Analytical thinkers with the ability to identify trends and develop proactive, people-centered solutions.
• Inclusive, empathetic approach that champions diversity, equity, inclusion, and belonging.

WHO WE ARE
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H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

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We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

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WHY YOU'LL LOVE WORKING HERE
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At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you're encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
• You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

JOIN US
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Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.​

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Take the next step in your career together with us. The journey starts here.​

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We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Additional Information

All your information will be kept confidential according to EEO guidelines.