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Business Analyst, RCM and Privacy Technology Support
2 weeks ago
Job Description
RCM Technology Support:
RCM Change Request Site
- End to end monitoring and maintenance of the RCM Change Request Site in collaboration with RCM Governance, and accurate completion of all change requests in a timely manner
RCM Technology Mailbox
- End to end stakeholder support to resolve RegComp related technical queries
Production Incident Tickets via SERVICENow
- End to end RCM business support by liasing with Archer Production Support and the internal RCM team to raise incident tickets via the SERVICEnow application to maintain the integrity of the RegComp platform at all times
Data Analytics and data management
- Monthly data/statistical analysis and adhoc reporting where required
- Ensure data quality, accuracy and completeness of RCM data across platforms globally
RCM Technology documentation
- Maintain business technical RCM documentation, prepare communicatios/emailers, ensure technical documentation on the RCM Change request site and RCM Connect are accurate, relevant and up to date
RegComp Production Releases
- OAT/Production environment User Access Testing; Pre-and post implementation validation through accurate reporting where required (Ex. Norton Rose feeds, Change request data imports and feeds)
Project Manager Support
- Supporting the project manager with technical queries, investigations and root cause analysis where required
Privacy Technology Support:
- Provide Privacy business support for PARA/PIRT
- Mailbox monitoring
- Raising Production Incidents through SERVICENow
- Data Analytics and reporting
- PARA/PIRT Documentation
- PARA/PIRT myMarketPlace submissions
- Access administration for PARA/PIRT
- Management of AD groups for PIRT/PIRT-DSAR/PARA/SRMA
Support annual confirmation of PIRT/PIRT-DSAR?PARA/SRMA users
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
CHIEF LEGAL & ADMIN OFFICE GRP
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
Application Deadline:
Note
:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I
*nclusion*
and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
