Live-in Superintendent/Manager

2 weeks ago

Ottawa, Ontario, Canada Eco Residental Roofs & Commerical Shelters Inc. Full time

Responsibilities

  • Provide exceptional service and support to residents, ensuring prompt response to concerns and service requests.
  • Lease available suites, maintain full occupancy, and process applications and lease agreements.
  • Enforce lease terms, including rent collection, policy adherence, and issuing legal notices as required.
  • Oversee daily building operations, including maintenance, cleaning, and adherence to company standards.
  • Manage move-in/move-out procedures and ensure smooth transitions for residents.
  • Support training and onboarding of on-site team members (e.g., assistants, cleaners, maintenance staff).
  • Represent the company at Landlord and Tenant Board hearings when necessary.
  • Perform other duties as required.

Education & Experience:

  • High School diploma or GED required.
  • Minimum 2 years in customer service, property management, or related field.
  • Experience in multi-residential properties is an asset.
  • WHMIS, Fire Safety, and Building Inspection experience preferred.
  • Knowledge of tenancy laws and resident rights is beneficial.
  • Hands-on building maintenance experience (basic plumbing, electrical, carpentry, painting).
  • Proficient with tools and computer systems (Microsoft Office, Yardi, email/internet).

Skills & Competencies:

  • Strong customer service orientation and professional communication.
  • High integrity, discretion, and sound judgment.
  • Ability to work independently and stay composed under pressure.
  • Organized, proactive, and able to prioritize tasks under tight deadlines.
  • Excellent problem-solving skills with a positive, team-oriented attitude.
  • Must reside on-site and be available for rotating on-call shifts (evenings/weekends).
  • English proficiency required; multilingualism is an asset.

Job Type: Full-time

Work Location: In person

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