Senior Product Manager, Identity and User Management

Ready to be a Titan?
We solve real world problems in the specialty trade services and construction industry and we are seeking an experienced and visionary product leader to lead growth efforts expanding our addressable market. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, data analysts, technical project managers, developers, quality assurance engineers, technical writers, and product marketers works closely with our internal stakeholders, strategic business partners, hundreds of thousands of users, and broader community to help make the lives of hard working women and men in the trades easier through technology. We embrace agile development and design thinking to rapidly ship solutions with real impact and high value. We measure our success based on our customers' success and our ability to meaningfully improve their lives.

We are expanding our Identity and User Management (IUM) squad and seeking a Senior Product Manager to help lead the development of a unified identity system that powers secure, scalable, and seamless access across our ecosystem.  You'll be responsible for helping to shape the vision, strategy, and execution of Identity and Access Management (IAM) solutions that balance strong security, compliance requirements, and seamless user experience. 

You'll play a pivotal role in  building the unified identity system that underpins our entire ecosystem. Your work will ensure that customers and internal teams have a single, secure, and seamless login and access experience across all products, while strengthening our security and compliance posture.  By joining use, you'll help shape the foundation that protects our platform, empowers our users, and enables future innovation at scale.

What you'll do:

• Create, articulate, evangelize, champion, and execute the vision for Identity and User Management.

• Own the product roadmap for strategic IAM-focused initiatives, from concept to launch, ensuring solutions meet both security and usability needs. 

• Define product requirements for core identity capabilities, including authentication, authorization, access governance, and identity lifecycle management.

• Lead the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market.

• Drive go-to-market execution, change management, and cross functional coordination to ensure successful adoption of identity initiatives across the company and customer base.

• Collaborate closely with engineering, security, and UX to design and deliver scalable, high-quality solutions.

• Partner with cross-functional squads to ensure IAM systems integrate seamlessly across the platform and align with business goals. 

• Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices.

• Establish and achieve key performance indicators (KPIs) for revenue, retention, usability, adoption, engagement, and satisfaction to meet goals. Communicate and mitigate risks effectively to ensure successful objective attainment.

• Own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments.

• Nurture strategic partnership relationships, resulting in creation and adoption of new integrations.

What you'll bring:

• 5+ years of relevant experience with at least 3 years in a product management role preferably in B2B SaaS with a strong track record of shipping new products and features.

• Proven experience integrating IAM solutions with complex, distributed systems and/or cybersecurity and anomaly detection.

• Strong understanding of authentication, authorization, access governance, segregation of duties, recertification, and privileged identity management concepts.

• Familiar with standards and tools such as SCIM, OpenID Connect, SAML, Azure, and have  knowledge of main Identity Providers (Okta, Entra ID, etc.).

• Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams.

• Data-driven approach to measuring success and quantifying customer outcomes and business impacts.

• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and pay strict attention to detail and quality.

• Strong EQ to empathize with stakeholders and balance several perspectives, ultimately creating support and alignment around your decisions..

• Excellent communication skills that allow you to translate complex and detailed information into simple and readily understandable executive summaries.

• Bias toward action allowing you to move quickly while establishing the foundation for long term success.

• Bachelor's degree required; advanced degree (MBA or technical MS) a plus.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us. 

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

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A Note on the Application & Hiring Process:

This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.

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Compensation Disclosure:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected compensation for this role for candidates residing in Canada is between $132,200 CAD - $182,200 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.

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Personal Information:

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our

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