FT Tenant Support Worker

ROLE PURPOSE
This position will provide casework and support to residents of Connective's programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.
 
HOURS (40 HOURS PER WEEK)

Sunday to Thursday,

WHAT WE OFFER?

Committed Living Wage Employer
2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
2023 High-Performance Culture Award from SupportingLines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager or their designate
Participates as a member of the Connective services team to ensure quality and continuity of services to clients
Liaises with staff and volunteers of community and government agencies as required
Liaises with Connective staff as necessary
Accepts clinical direction from the care team
Participates as a member of the Connective staff team

KEY ACCOUNTABILITIES

Participates in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Documents and implements the plan and provides input into the evaluation of the program.
Evaluates client needs and develops short-term plans to meet such needs with the active participation of residents and their families.
Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organizations, and First Nations service providers to inform the development and implementation of individual support plans consistent with harm reduction and Connective's philosophies and practices.
Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management. Nurtures opportunities and assists residents with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care. Facilitates physical, recreational, educational, social, and vocational activities.
Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public.
Administers medication to residents in accordance with established policy.
Ensure health and safety standards are maintained.
Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property.
Complete regular and routine walk-through checks of the property and immediately surrounding area. 
Reviews and evaluates residents' progress and adjusts programs as required. Provides feedback and support to residents and/or their families.
Accompany and/or transports clients to activities such as appointments, shopping, or leisure activities.
Maintains/provides either written and/or verbal reports regarding clients' daily activities and progress in accordance with policy and standards. Ensures that all required documentation is complete and accurate.
Identifies social, economic, recreational, physical, vocational, and educational services in the community that will meet clients' needs. Maintains liaison with other agencies, professionals, government officials, and the community.
Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services.
Provides input into meal scheduling and preparation, including food inventory.
As assigned, organizes, executes, and oversees the preparation of meals and involves the residents in this process.
Participates in team meetings as instructed by the Program Manager.
Other duties as subsequently negotiated.

WORKING CONDITIONS

Functions independently, while remaining a crucial member of the care team
Adheres to Connective policies and procedures
Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
Is a member of CUPE Local
Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual

EXPERIENCE AND SKILLS

Graduated with a Diploma in a related human/social service field and one-year of related experience

Minimum one-year related experience working with populations impacted by homelessness, substance use, and mental health challenges, developmental disabilities and/or spectrum disorders, and/or barriers to stable housing.

Experience working with First Nation communities 
A demonstrated and clear ability to respond well in crisis situations
An understanding of providing service to people with different learning abilities
Demonstrated ability to deal with potential violence
Excellent written and verbal communication skills in English
An equivalent combination of related training and experience, including lived experience, may be considered.
Knowledge of community resources

REQUIREMENTS

Ability to successfully complete a Criminal Records Check
Current Emergency First Aid Certificate (please refer to the Certificates accepted in B.C. - WorkSafeBC)
Willing to complete Food Safe Certificate (Level 1)
Successful reference check
Successful educational verification

COMPENSATION
As Connective is a unionized environment, the starting wage is $25.95 per hour. The wage will increase with every 2,000 hours worked up to a maximum of $29.76 per hour.

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