Lead Observability Product Owner

1 week ago

Montreal, Quebec, Canada VeeRteq Solutions Inc - DBA AddSource Full time

Role Title: Lead Observability Product owner

Location: Hybrid Onsite – Montreal, Canada (3–4 days onsite expected) – Only Local profiles

Responsibilities:

  • Consultant shall provide capacity to the Observability Tracing Squad Product Owner. Detailed tasks include, but are not limited to the following:
  • Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction
  • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
  • Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
  • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
  • Maintain existing customer-success metrics and data as directed
  • Responsibilities include, but are not limited to the followingServe as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
  • Review the customer journey, determine how it s supported, and use a consultative approach to help clients overcome issues and achieve their goals
  • Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
  • Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
  • Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement
  • Work with our fleet leadership team to boost customer referrals and develop case studies
  • Basic understanding of Observability.
  • Basic experience of working under Linux.
  • Helps in technical troubleshooting, help customers in instrumentation of the applications to send teler observability tools..

C.

  • Maintain technical documentation in our teams internal and user facing docs.
  • Required skills and qualifications include, but are not limited to the following:
  • Three to five years of experience in customer success
  • Strong skills in verbal and written communications, strategic planning, and project management
  • Analytical and process-oriented mindset
  • Ability to work effectively across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Preferred skills and qualifications include, but are not limited to the following:
  • Bachelor s degree or equivalent in Computer Science or Communications
  • Knowledge of Jira
  • Prior Knowledge of Observability/APM products such as Grafana Labs/AppDynamics/Open telemetry
  • Experience in event planning

Required Skills

  1. Knowledge of Python or Java

Nice to have (not must haves)

1.    Cloud experience - aws/azure (deploying and maintain apps)

2.    Kubernetes experience

Job Type: Full-time

Pay: $45.00-$50.00 per hour

Work Location: In person

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