Registration/Scheduling Clerk, Endocrine/Diabetes Clinic

Click here to apply as an internal applicant.

*Company*
: IWK Health
Req ID:
213509

Department/Program:
Children's Clinical Investigation Unit , Children's Medical Care

Location:
Halifax

Type of Employment:
Permanent Hourly FT ( 100% FTE) x 1 position(s)

Start Date:
ASAP

Union Status:
NSGEU Off&Cler , Admin Professionals Bargaining Unit

Compensation:
$
-
$ /hour

Closing Date
: 14 December 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other's talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values , and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment and calling out discrimination as we work and provide care is important to us. We are located in Mi'kma'ki, the unceded and ancestral territory of the Mi'kmaq people. Working in Mi'kma'ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities that also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportion of transgender and non-binary people of any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, and 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

*The Opportunity*
Reporting to the Manager, Children's Ambulatory Medical Care, the Registration/Scheduling Clerk is responsible for timely patient registration and processing, providing general clerical support to members of the Endocrine/Diabetes Team, assisting clients and staff as required, and scheduling of clinic appointments, both on a requested and discretionary basis.

While this position is focused on the Endocrine/Diabetes Team, the clerk will occasionally provide registration/scheduling/clerical support to other teams within Children's Ambulatory Medical Care.

Responsibilities Include, But Are Not Limited To

• Scheduling Endocrine/Diabetes Team appointments (both on-site and virtual), using discretion to accommodate various needs of clients and staff.
• Coordinating appointments for patients requiring multi-disciplinary sessions.
• Registering patients for Endocrine/Diabetes clinic visits and encounters.
• Greeting and directing clients.
• Accurately entering patient information into CWS (Meditech).
• Completing various health forms as required.
• Receiving and relaying messages via phone and fax.
• Maintaining adequate supplies and orders as needed.
• Providing general support to clients and staff (ordering blood work, filing, photocopying, making telephone calls, workload data, etc.).
• Working with the Team to coordinate and organize group teaching sessions.
• Ensuring screening and reminder calls are completed for each booked clinic.
• Accurately entering patient visit and demographic information into the DCPNS database.

*Hours of Work*
Monday – Friday (Time TBD)

Your Qualifications

• Minimum High School Diploma or GED required.
• Graduate of a recognized Office Administration Diploma Program is an asset.
• Previous experience in registration and scheduling is strongly preferred.
• Previous experience arranging patient visits with ZOOM for Healthcare preferred.
• Experience in an ambulatory health care setting is an asset.
• Experience with the DCPNS database is strongly preferred.
• Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates).
• Data entry skills required (testing may be conducted on candidates).
• Knowledge of Meditech and Community Wide Scheduling (CWS) preferred.
• Knowledge of Medical terminology preferred.
• Excellent multi-tasking, organizational and prioritization skills required.
• Proven team player with excellent communication and interpersonal skills required.
• Demonstrated ability to respectfully work with a variety of inter-professional team members required.
• Demonstrated excellent prioritization and time management skills required.
• Demonstrated high regard for quality and attention to detail required.
• Demonstrated initiative; self-motivated to work independently with minimal supervision required.
• Demonstrated knowledge of and commitment to Patient and Family Centred Care required.
• Competency in other languages is an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing), you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units, or employment status are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

I
f you are an employee of IWK Health , please apply through the internal careers page to ensure you are flagged as an internal applicant.