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Services Operations Analyst, Partner Services

3 weeks ago

Edmonton, Alberta, Canada CrowdStrike Full time $77,000 - $105,000

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
As a CrowdStrike Services Operations Analyst, Partner Services you will provide critical support to the Professional Services team.  CrowdStrike works with a number of partners to deliver high quality services to our customers. In this role, you will run the daily operations of our growing Professional Services partner business and help to drive the planning and execution of select internal projects to mature the business.

What You'll Do:

  • Create purchase requestions and manage follow up for all professional services partner requestions

  • Manage subcontractor billing and reconciliation of subcontractor invoices vs. project budget

  • Manage requests from Sales and Service delivery teams to develop subcontractor Statements of Work and task orders

  • Manage submission of subcontractor timecards and partner with subcontractors to ensure timely submission of hours

  • Assist with onboarding new vendors for Professional Services

  • Collaborate with CrowdStrike Legal, Procurement, InfoSec and Services Delivery on project delivery and manage the administrative scope of projects

  • Drive team members to complete assigned tasks, provide project status updates on a regular basis, and escalate issues or obstacles related to project completion

  • May support process improvement efforts and system automation efforts within CrowdStrike's Services business related to subcontractors

What You'll Need:

  • 2-4 years experience in an operations or business analysis role

  • Bachelor's preferably in Finance, Accounting, Business Management or related field

  • Demonstrated project management experience

  • Ability to interact professionally, harmoniously, and productively with internal team members at all levels

  • Must work effectively at a distance

  • Strong organizational skills with the ability to handle multiple tasks at once

  • Excellent problem-solving skills

#LI-RC2

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Benefits of Working at CrowdStrike:

  • Remote-friendly and flexible work culture

  • Market leader in compensation and equity awards

  • Comprehensive physical and mental wellness programs

  • Competitive vacation and holidays for recharge

  • Paid parental and adoption leaves

  • Professional development opportunities for all employees regardless of level or role

  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

  • Vibrant office culture with world class amenities

  • Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.

CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $77,000 - $105,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.