Customer Service

1 week ago

Street Southeast Calgary Alberta Canada TC E FMi Full time
About Us   FMi is a leading freight forwarding and logistics company, providing efficient and reliable solutions to businesses worldwide since 1996, with its headquarters in Calgary, Western Canada and in presence in Eastern Canada.   FMi Logistics delivers dependable and damage-free transportation solutions and commercial warehousing solutions, saving your business valuable time and money. With experience in global supply chain operations, we excel in fostering strong business relationships and ensuring smooth product flow across diverse marketplaces. Our services offer personalized attention, constant communication, and competitive pricing. Trust our experienced team for warehousing, shipping, and logistics solutions, and elevate your business with reliable, cost-effective services Job Title: Customer Services & Administrator Support - (Internship Opportunity)   Job Description / Job Summary   Provides administrative support to users in the warehouse and office regarding the Warehouse Management System as well as Office Software. Achieve a balance between customer requirements and FMi Logistics' needs. Should also be approachable, fair, and have good multitasking abilities. Job Responsibilities: Customer Relations
  • Ensure customer contract requirements are administered as applicable
  • Ensure that all records and reports (BOL) for the client's orders are prepared and sent to the client on a timely basis.
  • Ensure auditing of customers' orders is administered, and any special-order requirements are met as requested.
Administration Process
  •  KPI's- Develop/implement corrective action plans, as necessary.
  • Summarizing department data produces basic reporting using Microsoft Office and warehouse management tools.
  • Report department goals/metrics and assist with individual goals as necessary, to align with company, site, and customer objectives.
  •  Audit and Track orders and receiving accuracy daily.
  • Ensures effective documentation of necessary reports such as clients' BOL, audit log, etc.
  • Functions as the liaison between the warehouse customer service team, warehouse associates and site operational leadership; supports them as needed.
Inventory Control/QA
  •   Identifies potential discrepancies in inventories and resolves them.
  • Coordinates and performs the taking of physical inventories by the client's requirements, investigates inventory variances, directs the performance of daily/weekly cycle accounts and adjusts inventory records if necessary.
  • Performs other duties as assigned
  • Additional duties as required.
Qualifications & Skills
  • Customer Service background
  • Knowledge of Transportation systems and previous logistics experience recommended.
  • Highly proficient in Office 365 applications
  • Good People Skills
  • Workload Planning
  • Organization Skills
  • Ability to work well in a fast-paced and high-intensity environment.
  • Ability to interact effectively at multiple levels in support of customer relationships.
  • Excellent communication and presentation skills and high integrity
Conditions
  • An internship opportunity for (17 weeks - Winter 2026), for students in Logistics/Supply Chain Management/ Business/ or related field (preferably fourth year students/ about to graduate).
  • A Work Integrated Learning agreement, signed by the student and their academic institution, confirming that the placement furthers their studies, is a must to submit.
  • A proof of enrolment for the term that they are applying for is required.
  • A learning plan, written by the student and signed by them and the employer, is required.
  • Able to start by January 2026, first week.
Application Submission     FMi Website /Career Page: FMi Job Board - Customer Service & Administrator Support - (Internship Opportunity)          

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