Training Store Manager

About the Company

Surplus Furniture and Mattress Warehouse is a national furniture retailer with locations spanning from Alberta to Newfoundland. We provide fantastic value to our consumers making us a price leader in Canada. Even with consistent growth, Surplus Furniture and Mattress Warehouse has not lost sight of its beginnings or the reasons for its success. We continue to sell quality furniture at warehouse prices No fancy buildings, no overhead, just great prices.

Position Summary:

Reporting to the Store Manager, the Manager in Training is responsible for assisting the Store Manager as well as assuming the duties of the Store Manager in their absence; all store operations including, but not limited to: sales growth, training and development of Sales Associates, inventory control, merchandising, ensuring high levels of customer service and representing the company in a positive and professional manner.

Duties and Responsibilities

Operational Management:

• Responsible for opening and closing the store.
• Manage profit and loss, sales budgets, and goals Co-ordination of daily internal training and development activities for Sales Associates.
• Conduct assigned recruitment activities to meet the staffing needs of the store.
• Conduct interviews of candidates for select roles within the store.
• Assist in managing the scheduling requirements of the store.
• Ensure safety precautions in the workplace are followed by staff.
• Facility management, safety, and security of all customers and employees on store premises, loss prevention, and banking.
• Acts as a primary key holder of the store and may be called to the store before, during, or after business hours in the event of an emergency.
• Follow administrative guidelines.

Inventory Control:

• Product management, including receiving, price changes, and handling damaged products in accordance with processes.
• Manage inventory and coordinate proper scheduling of inbound and outbound merchandise.

Merchandising:

• Arrange furniture prior to store opening to ensure merchandise is presented in a manner that is visually appealing while ensuring showcase items are in-stock.

Sales Growth:

• Responsible for meeting monthly, quarterly, or annual sales goals, depending on the Company's cycle.
• Setting individual sales goals (quotas), holding contests for employees, and/or offering sales promotion.
• Build rapport by executing sales program with customers in order to determine their purchasing needs.
• As the need arises, inform customers of product specifications, styles, warranties, discounts, promotions, payment plans, and return policy in order to facilitate their decision-making process.
• Process payments by accepting cash and/or credit cards, accurately returning change, and following all procedures to complete the transactions.
• Communicate unresolved customer complaints and feedback to Store and District Manager
• Assist coworkers and Store Managers with completing sales to avoid customer bottlenecks and excessive wait times.

Customer Service:

• Greet customers in a professional and friendly manner in order to create a welcoming environment.
• Overcome objections by listening to customer concerns, diffusing the situation, and seeking the assistance of the Store Manager when necessary.
• Present customers with products that meet their needs in order to facilitate a sale.
• Represent the product correctly by having a firm understanding of the product specifications.

Other:

• Other duties as assigned.

Minimum Requirements:

• Completion of a High School Diploma or higher.
• Previous retail sales experience (minimum two. (2) years preferred)
• Proven track record of sales ability to meet targets.
• Excellent communication skills (both written and verbal)required to build rapport with customers.
• Exceptional customer-service skills.
• Able to work with diverse customers.
• Strong problem solving skills.
• Able to handle difficult customers.
• Excellent organizational and time management skills.
• Strong leadership skills.

Working Environment:

Managers in Training work in direct retail establishments. A Manager is on duty at all times.

Managers in training are required to stand for long periods of time and perform some computer work.

We Provide:

• Weekly pay cycle
• Monthly incentive bonuses of up to 25% of commission.
• Benefits for you and your family.
• Promotions from within.
• Industry leading employee discounts.
• Fully paid training and ongoing development.
• Company growth and stability.
• Regular contests with CASH prizes and tropical Getaways.

At Surplus Furniture and Mattress Warehouse we value a personal and human-centered recruitment process. We do not use AI or automated tools to screen applications. Every application is reviewed by a member of our team to ensure fairness and a thoughtful evaluation."

"To ensure a fair and accurate evaluation of your skills and qualifications, we kindly ask that you refrain from using AI tools or assistants during the application process, including when crafting your resume, cover letter, or responses to interview questions. We value your authentic input and appreciate your understanding.

Projected annual income: $45,000 to $65,000

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Employee assistance program
• Flexible schedule
• On-site parking
• Paid time off
• Store discount
• Vision care