Customer Success Manager

5 days ago

Toronto, Ontario, Canada CloudTalk Full time US$80,000 - US$120,000 per year

Global SaaS Scale-up | $28M Series B Investment

Personalized 1:1 Coaching

Toronto | Hybrid, 4 days in-office

About CloudTalk

Powered by a January 2024
$28 million Series B investment
from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's
AI-powered business communication platform
helps
4,000+ sales and support teams
make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like
Deel
and
TIER
to big players like
Nokia
,
Glovo
, and
Rakuten
. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead

As a
Customer Success Manager
, you'll take ownership of onboarding, maximizing adoption, and ensuring long-term customer success for our clients - leading to
seamless renewals.

This role is perfect for a
product-focused and technically curious professional
who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you're looking to make a tangible impact in a
fast-growing AI-powered SaaS
company, this is the challenge for you.

What's in it for you?

Be part of one of
Europe's fastest-growing SaaS companies

Work with cutting-edge
AI products
in a high-growth market

Join a
global team
- work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our Life at CloudTalk on Instagram

Have a front-row seat in our
journey to $100M ARR

What You'll Work On

  • Own the full customer journey
  • from onboarding to renewals, ensuring customers extract maximum value from CloudTalk.
  • Be a trusted product expert
  • guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
  • Enhance customer health
  • monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
  • Close collaboration with Sales & Product
  • ensure seamless handoffs, share customer insights, and contribute to product innovation.

What Makes You a Great Fit

  • Customer-first mindset
  • you thrive on making customers successful.
  • Data-driven & analytical
  • you're comfortable working with Excel/Sheets, BI dashboards, and customer insights.
  • Technical aptitude
  • you enjoy learning software products inside out and can guide customers in leveraging their full potential.
  • Industry knowledge
  • experience in B2B SaaS, business calling software, or cloud communication tools.
  • Proven experience
  • you've worked in Customer Success/Support or Onboarding, in a SaaS company.
  • Familiarity with customer tools
  • experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
  • Language skills
  • business fluency in English and Spanish

Why You'll Love Being a CloudTalker

Growth:

1-1 Coaching sessions with our resident communications advisor

Leaders Academy & Learning and Development Budget

Flexibility:

Unlimited Paid Time Off

Home Office Budget

Volunteering Days

MacBook for work

Well-being:

Recharge Fridays once per quarter

Fitness Allowance

Private HealthCare

Connectedness:

Referral bonuses

Virtual & physical team buildings

Company merchandise

What to Expect in Our Hiring Process

Intro Call - Meet our Talent Acquisition Team

Interview with the CX leaders

Case Study Presentation - Show us your skills

Culture Bar Raiser Call

Offer

Apply now and be part of our journey to $100M ARR

  • Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Actionstep Full time $80,000 - $100,000 per year

    Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...

  • Customer Success Manager

    5 days ago

    Toronto, Ontario, Canada Dye & Durham Corporation Full time US$80,000 - US$120,000 per year

    Department:SalesLocation:TorontoDescriptionThe Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham's products and services. Acting as a trusted advisor and primary point of contact, the CSM will focus on building long-term relationships, enhancing customer satisfaction, and driving retention...

  • Manager, Customer Success

    2 weeks ago

    Toronto, Ontario, Canada Softchoice Full time $120,000 - $180,000 per year

    Why You'll Love SoftchoiceWe are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology....

  • Customer Success Manager

    7 days ago

    Toronto, Ontario, Canada FutureFit AI Full time $80,000 - $120,000 per year

    Come join our Customer Success teamHigh velocity, high intensity, high trust, high bar, high impact, and a will to win.If those words resonate deeply with you, this could be your next career move. We're seeking a Customer Success Manager (Canada) who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the...

  • Manager, Customer Success

    5 days ago

    Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time $60,000 - $120,000 per year

    Manager, Customer SuccessAbout NRTAt NRT, we build more than solutions: we build up each other.NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML...

  • Customer Success Manager

    7 days ago

    Toronto, Ontario, Canada FutureFit AI Full time $80,000 - $120,000 per year

    Come join our Customer Success team High velocity, high intensity, high trust, high bar, high impact, and a will to win. If those words resonate deeply with you, this could be your next career move. We're seeking a Customer Success Manager (Canada) who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the...

  • Customer Success Manager

    6 days ago

    Toronto, Ontario, Canada Certn Full time US$80,000 - US$120,000 per year

    Who We Are At Certn, we're revolutionizing background screening with The World's Easiest Background Check — fast, global, and powered by tech. We're not about outdated processes and red tape. We're about innovation, speed, and impact. If you're looking for a place where ownership, collaboration, and creativity thrive, this is it.The Opportunity: The...

  • Customer Success Manager

    5 days ago

    Toronto, Ontario, Canada Certn Full time US$80,000 - US$120,000 per year

    Who We AreAt Certn, we're revolutionizing background screening with The World's Easiest Background Check — fast, global, and powered by tech. We're not about outdated processes and red tape. We're about innovation, speed, and impact. If you're looking for a place where ownership, collaboration, and creativity thrive, this is it.The Opportunity:The Customer...

  • Manager, Customer Success

    7 days ago

    Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time $90,000 - $120,000 per year

    Manager, Customer SuccessAbout NRT  NRT is one of the 50 Best Managed Companies, and we're looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems,...

  • Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Docebo Full time $80,000 - $120,000 per year

    The Customer Success Manager (CSM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CSM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine & optimize...