Communications Section Trainer

Job Posting: Communications Section Trainer Posting Type: Internal

Posting date: December 2, Closing date: December 16, 2025

We invite online applications from our currently serving Communications members for one (1) full-time Communicator Trainer position.

Level 9A: $72,338 through to $96, Salary Range). Salary is currently under review for this position.   

PURPOSE OF POSITION

Under the direction of the Communications Section Manager, this role is responsible for strengthening the capabilities of team members by designing, delivering, and evaluating training programs for both new and experienced Communicators.

The position ensures that all employees within the Communications area are informed and proficient in current procedures, directives, and best practices. The individual will be accountable for assessing training needs, implementing effective learning solutions, and maintaining up-to-date policies and procedures that align with legislative requirements.

Shall, in the performance of duties, respect and protect human dignity and maintain and uphold the human rights of all persons.

SUMMARY OF DUTIES AND RESPONSIBILITIES

• Design and maintain a comprehensive training program for both new and existing Communicators, including lesson plans, manuals, training documents, observation reports, tools, and performance benchmarks.
• Schedule and deliver training for new Communicators across all roles (Call Taker, CPIC, Dispatch).
• Coordinate and schedule training sessions for existing Communicators and deliver instruction as required.
• Oversee trainees during onboarding and evaluate progress and performance.
• Conduct skill assessments for new members and provide written evaluations to the Communications Manager.
• Deliver remedial training as needed to support performance improvement.
• Coordinate guest lecturers and specialized training sessions when required.
• Research and recommend external training opportunities through the Ontario Police College and other relevant organizations.
• Develop and maintain a reference library of videos, audio files, training materials, and other resources for Communicators.
• Perform routine maintenance and troubleshoot minor technical issues with dispatch equipment, computer systems, telephones, and radio systems.
• Be available to perform full Communicator duties, including answering calls, supporting officers, and updating information in systems when required.
• Attend mandatory training sessions as directed.
• Perform additional duties as assigned.

NOTE: The duties listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the many duties to be performed under the position title or those to be performed temporarily outside an employee's normal line of work.

Knowledge

• Demonstrated understanding of the organization's structure, Routine Orders, policies, procedures, and operational practices relevant to assigned duties.
• Strong working knowledge of police information systems and related processes, including but not limited to Niche, Computer-Aided Dispatch (CAD), radio communications, NG9-1-1 phone systems, and other communication technologies.
• Proficiency in standard office applications and communications software.
• Accurate and efficient data entry skills with attention to detail.

Skills

• Strong ability to work collaboratively within a team environment.
• Exceptional customer service skills and ability to build positive peer relationships.
• Excellent oral and written communication skills.
• High attention to detail and accuracy in all tasks.
• Commitment to continuous learning and process improvement.
• Proficient in computer applications and technical systems.
• Skilled in keyboarding with speed and accuracy.

Abilities

• Ability to work a primarily Monday-to-Friday schedule, with flexibility to work Communicator shifts when required to meet operational or business needs.
• Ability to exercise good judgement and make good decisions.
• Ability to adhere to policies and take direction from a Supervisor or Manager.
• Ability to observe, retain and prepare clear, concise, and accurate reports and operate communications and general office equipment.
• Ability to communicate professionally and effectively with people at all levels of comprehension and to handle the public with courtesy and authority.
• Must be capable of handling multi-tasks, produce work under strict and definitive deadlines
• All other qualifications the position justifies.

Interested applicants are invited to complete an Internal Position Application Form and submit it electronically no later than Tuesday, December 16, 2025, at 4:00 pm. 

Please click on the link below to upload the application with your resume/cover.

(Apply to this Job)

Personal information submitted will be used only for the purposes of this competition in accordance with the Freedom of Information and Privacy Act.  The Brantford Police Service invites and encourages applications from all qualified individuals, including from groups that are traditionally under-represented in employment who may contribute to further diversification of our Service.