Current jobs related to Service Writer - Oxbow SK - Oxbow Tire LTD

  • Service Writer

    15 hours ago

    Saskatoon, SK SK Y, Canada Auto X Full time

    Job SummaryWe are seeking a professional and customer-focused Service Writer to join our automotive service team. The ideal candidate will serve as the primary point of contact for customers, accurately documenting vehicle issues, recommending repairs, and coordinating service appointments. A background in mechanic experience (not mandatory), combined with...

  • Service Writer

    2 weeks ago

    Watrous, SK, Canada Brandt Full time

    Brandt is currently seeking a temporary Service Writer for our Watrous Agriculture location.This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.Duties & ResponsibilitiesFields internal and external customer inquiries to the Service...

  • Service Writer

    7 days ago

    Saskatoon, SK SL L, Canada Brandt Full time

    We are currently seeking a Service Writer for our Saskatoon Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation. This position is an evening shift from 2:30PM - 10:30PM.Duties & ResponsibilitiesFields internal and...

  • Service Admin/Service Writer

    2 weeks ago

    North Battleford, SK, Canada Pattison Agriculture Limited Full time

    At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us We are looking for a Service Admin (Service Writer) to join our fast-paced, energetic dealership in North Battleford, SK.This is a fantastic opportunity to be the initial customer support for the service department by greeting customers, answering phone calls, and performing a...

  • Service Admin/Service Writer

    4 days ago

    Yorkton, SK SN V, Canada Pattison Agriculture Limited Full time

    At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us We are looking for a Service Admin (Service Writer) to join our fast-paced, energetic dealership in Yorkton, SK.This is a fantastic opportunity to be the initial customer support for the service department by greeting customers, answering phone calls, and performing a full range...

  • Principal Medical Writer

    2 days ago

    , SK, Canada Syneos Health Full time

    Join to apply for the Principal Medical Writer role at Syneos Health Description Principal Medical Writer Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our...

  • Service Team Lead

    7 days ago

    Saskatoon|Regina|Swift Current SK|Kindersley SK|Kelvington SK|Yorkton SK|Moosomin SK|Kamsack SK, Canada Targeted Talent Full time

    Service Team LeadAre you a hands-on leader with a knack for orchestrating service excellence? In this role, you'll play a pivotal part in maintaining and growing our Service Department, all while delivering exceptional customer service that sets the industry standard.Responsibilities:Perform Service Technician duties, including complex diagnostics and...

  • IEIS Analyst

    7 days ago

    Regina, SK SP E, Canada Regina Police Service Full time

    Key Responsibilities:Under the direction of the Police Information and Evidence Management Manager, supervises the Data Quality and Case Management Clerks, and performs a variety of duties related to verifying and extracting data maintained on the automated record keeping system of the Regina Police Service.(1) Responsible for the compilation and...

  • parts advisor

    13 hours ago

    Prince Albert, SK SV G, Canada Ben's Auto & House Glass Full time

    Job SummaryWe are seeking a knowledgeable and customer-focused Parts Advisor / Service Writer to join our team. In this role, you will be responsible for assisting customers with their automotive glass and other glass needs, ensuring they receive the correct components for their vehicles and projects. Your mechanical knowledge and experience in the...

Service Writer

2 weeks ago

Oxbow SK, Canada Oxbow Tire LTD Full time

About Us:

Oxbow Tire Ltd. is a progressive and trusted leader in automotive repair, maintenance and tire services located in Oxbow, Saskatchewan. We specialize in servicing passenger vehicles, light trucks, and commercial vehicles, ensuring every customer receives safe, reliable, and professional care. Be part of our skilled team committed to delivering exceptional results and building long-lasting customer relationships.

Job Summary:

The Service Writer is the primary point of contact for customers and plays a critical role in ensuring a smooth, efficient, and professional service experience. This person communicates repair needs, coordinates work with technicians, and ensures customers feel informed, confident, and taken care of — from drop-off to pick-up.

Key Responsibilities:

Customer Service & Communication

  • Greet customers in a friendly and professional manner.
  • Listen to concerns and document customer-reported symptoms accurately.
  • Clearly explain recommended services, repair timelines, and costs.
  • Maintain regular communication with customers during the repair process.
  • Deliver a positive experience that builds trust and long-term relationships.

Repair Coordination

  • Create repair orders with clear, detailed notes for technicians.
  • Prioritize work based on shop capacity, safety concerns, and efficiency.
  • Ensure technicians have the information and parts needed to complete repairs correctly the first time.
  • Review completed work, verify accuracy, and prepare vehicles for customer delivery.

Parts & Inventory Support

  • Identify needed parts and check in-stock inventory to support fast turnaround.
  • Coordinate with parts suppliers when additional items are required.
  • Help maintain accurate inventory records to support efficient shop operations.

Sales & Recommendations

  • Present repair recommendations clearly and honestly
  • Provide transparent pricing and obtain customer approval before work begins.
  • Suggest maintenance services that improve safety, reliability, and performance.

Administrative Duties

  • Maintain accurate repair orders, notes, estimates, and invoices.
  • Process payments and ensure proper documentation.
  • Uphold shop standards for safety, cleanliness, and professionalism.
  • Listen to concerns and document customer-reported symptoms accurately.
  • Clearly explain recommended services, repair timelines, and costs.
  • Maintain regular communication with customers during the repair process.
  • Deliver a positive experience that builds trust and long-term relationships.

Qualifications:

Required

  • Strong communication and customer service skills.
  • Experience in automotive service, customer service, or parts departments.
  • Ability to explain technical information in plain, easy-to-understand language.
  • Organized, efficient, and able to handle multiple tasks at once.
  • Comfortable using shop management software and POS systems.
  • Reliable, punctual, and detail-driven.

Preferred

  • Basic understanding of automotive systems and terminology.
  • Ability to read repair estimates and understand labor/parts breakdowns.
  • Ability to explain technical information in plain, easy-to-understand language.
  • Organized, efficient, and able to handle multiple tasks at once.
  • Comfortable using shop management software and POS systems.
  • Reliable, punctual, and detail-driven.

Physical and Legal Requirements:

Applicants should be able to lift over 50 lbs. comfortably, pass a drug and alcohol test, and provide a clean 5-year driving abstract (minor infractions acceptable). A valid Class 5 driver's license is required.

Work Environment:

  • Fast-paced shop environment
  • Frequent interaction with service advisors and shop manager
  • Physical activity, including lifting and moving parts and tires

Benefits:

We offer a comprehensive health benefits package, including:

  • Dental coverage
  • Health care plan
  • Vision care benefits

We welcome applications from Canadian citizens, permanent residents, and individuals with valid Canadian work permits. Unfortunately, we cannot consider applicants who are not authorized to work in Canada.

Job Type: Full-time

Pay: $22.00-$28.00 per hour

Expected hours: 45 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off

Ability to commute/relocate:

  • Oxbow, SK: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Application question(s):

  • Why are you looking for a new opportunity?

Experience:

  • automotive technician: 3 years (required)

Licence/Certification:

  • Journeyman license in Automotive or Other trade (preferred)
  • Driving Licence (required)

Work Location: In person