Service Writer

About Us:

Oxbow Tire Ltd. is a progressive and trusted leader in automotive repair, maintenance and tire services located in Oxbow, Saskatchewan. We specialize in servicing passenger vehicles, light trucks, and commercial vehicles, ensuring every customer receives safe, reliable, and professional care. Be part of our skilled team committed to delivering exceptional results and building long-lasting customer relationships.

Job Summary:

The Service Writer is the primary point of contact for customers and plays a critical role in ensuring a smooth, efficient, and professional service experience. This person communicates repair needs, coordinates work with technicians, and ensures customers feel informed, confident, and taken care of — from drop-off to pick-up.

Key Responsibilities:

Customer Service & Communication

• Greet customers in a friendly and professional manner.
• Listen to concerns and document customer-reported symptoms accurately.
• Clearly explain recommended services, repair timelines, and costs.
• Maintain regular communication with customers during the repair process.
• Deliver a positive experience that builds trust and long-term relationships.

Repair Coordination

• Create repair orders with clear, detailed notes for technicians.
• Prioritize work based on shop capacity, safety concerns, and efficiency.
• Ensure technicians have the information and parts needed to complete repairs correctly the first time.
• Review completed work, verify accuracy, and prepare vehicles for customer delivery.

Parts & Inventory Support

• Identify needed parts and check in-stock inventory to support fast turnaround.
• Coordinate with parts suppliers when additional items are required.
• Help maintain accurate inventory records to support efficient shop operations.

Sales & Recommendations

• Present repair recommendations clearly and honestly
• Provide transparent pricing and obtain customer approval before work begins.
• Suggest maintenance services that improve safety, reliability, and performance.

Administrative Duties

• Maintain accurate repair orders, notes, estimates, and invoices.
• Process payments and ensure proper documentation.
• Uphold shop standards for safety, cleanliness, and professionalism.
• Listen to concerns and document customer-reported symptoms accurately.
• Clearly explain recommended services, repair timelines, and costs.
• Maintain regular communication with customers during the repair process.
• Deliver a positive experience that builds trust and long-term relationships.

Qualifications:

Required

• Strong communication and customer service skills.
• Experience in automotive service, customer service, or parts departments.
• Ability to explain technical information in plain, easy-to-understand language.
• Organized, efficient, and able to handle multiple tasks at once.
• Comfortable using shop management software and POS systems.
• Reliable, punctual, and detail-driven.

Preferred

• Basic understanding of automotive systems and terminology.
• Ability to read repair estimates and understand labor/parts breakdowns.
• Ability to explain technical information in plain, easy-to-understand language.
• Organized, efficient, and able to handle multiple tasks at once.
• Comfortable using shop management software and POS systems.
• Reliable, punctual, and detail-driven.

Physical and Legal Requirements:

Applicants should be able to lift over 50 lbs. comfortably, pass a drug and alcohol test, and provide a clean 5-year driving abstract (minor infractions acceptable). A valid Class 5 driver's license is required.

Work Environment:

• Fast-paced shop environment
• Frequent interaction with service advisors and shop manager
• Physical activity, including lifting and moving parts and tires

Benefits:

We offer a comprehensive health benefits package, including:

• Dental coverage
• Health care plan
• Vision care benefits

We welcome applications from Canadian citizens, permanent residents, and individuals with valid Canadian work permits. Unfortunately, we cannot consider applicants who are not authorized to work in Canada.

Job Type: Full-time

Pay: $22.00-$28.00 per hour

Expected hours: 45 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Ability to commute/relocate:

• Oxbow, SK: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Application question(s):

• Why are you looking for a new opportunity?

Experience:

• automotive technician: 3 years (required)

Licence/Certification:

• Journeyman license in Automotive or Other trade (preferred)
• Driving Licence (required)

Work Location: In person