Service Technician

Take the next step in your career and join Swish as our next Service Technician

If you like working with your hands, have a knack for fixing things, a positive attitude, a willingness to learn, and a passion for helping others, we want you to be our next Service Technician.

What does a Service Technician do?

The Service Technician plays a key role in ensuring our customers' satisfaction by providing timely equipment service such as installations, diagnostics, emergency repairs, planned maintenance, pre-and post-delivery inspections, training, and answering general how-to questions. Swish Service Technicians are trained and trusted by major manufacturers to perform warranty-approved repairs and maintenance on the equipment that keeps Canada clean. Additionally, the Service Technician has the opportunity to grow the value of customer accounts by adding products via upselling and cross-selling.

Duties & Responsibilities:

• Maintaining, diagnosing, and servicing commercial cleaning equipment such as commercial dish washers, laundry machines, food processing units, power washers, floor scrubbers, and small engines in both the workshop and on customer property
• Maintain an inventory of replacement parts and equipment
• Drive the service van to customer properties, performing duties in the field when necessary
• Care, maintenance, and stocking of the service van
• Efficient management and completion of scheduled service calls based on established procedures
• Assist the Sales and Management teams with equipment demonstrations and rentals
• Increase the value of customer accounts by upselling and cross-selling new products
• Keep accurate records of billable hours spent on in-house or on-site service calls
• Reduce customer down time by selling Planned Maintenance Agreements
• May be required to perform after hours'/weekend emergency repairs

What do you need?

• High School diploma or equivalent
• Clean Driver's Abstract and valid Driver's License
• Ability to read and understand product manuals, diagrams, and schematics
• Strong organizational skills and clerical abilities for the maintenance of parts inventory
• Strong computer skills in order to log calls, billable hours, and place orders for parts
• Interpersonal skills to communicate with customers, staff, and suppliers in a pleasant and professional manner
• Acquired technical or mechanical knowledge or aptitude, such as experience working with plumbing, electronics, appliances, small engines, or automotive repair would be an asset
• Willingness to learn new skills from our experienced team
• Availability to work Monday - Friday and be on call for emergency repairs on the weekend.

When you join Swish, you can expect:

• Membership in the Swish family - we treat our employees with integrity and always have, since 1956
• Base salary range: $27-$35/hour, depending on experience, plus quarterly commission
• On call premium and overtime pay
• Company vehicle and gas card
• Unlimited training and development: become a highly skilled Technician with an industry-leading brand
• Access to hundreds of perks from the Home, Wellness, Travel, Fashion, and other industries
• Excellent company-paid benefits, including:
• Extended Health & Dental Care
• Employee Assistance program
• Company contributions to your Registered Retirement Savings Plan

Swish is an equal opportunity employer, offering an above average compensation and benefit package, as well as excellent opportunities for professional development and advancement with a growing CANADIAN company.

Swish Maintenance Limited is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources.

Pre-Employment Screening: The Swish Group of Companies is committed to maintaining a safe and secure work environment. As a condition of employment, candidates may be required to undergo a criminal record check, including in cases where such checks are mandated by clients as a requirement for access to their sites or properties. For roles involving the operation of a motor vehicle, a valid driver's license and a satisfactory driver's abstract will also be required.