Service Advisor

6 days ago

Shellbrook SK, Canada Shellbrook Chevrolet Buick GMC Full time

We are looking for a Service Advisor to join our team This is a great opportunity for someone who enjoys working with people, loves being around vehicles and wants to grow in the automotive industry. We are willing to train the right candidate.

Position Overview

The Service Advisor acts as the primary point of contact between customers and the service department. This role is responsible for understanding customer concerns, coordinating vehicle service work, and communicating clearly with both technicians and customers to ensure a smooth and transparent service experience.

Key Responsibilities

  • Greet customers promptly and professionally as they arrive at the service department.
  • Listen to customer concerns and accurately document vehicle symptoms and service requests
  • Explain recommended maintenance and repair options in a clear, transparent, and customer-friendly manner
  • Provide regular updates to customers regarding repair status, timelines, and costs
  • Ensure every customer feels valued, informed, and confident in the service they receive
  • Prepare accurate repair orders and service documentation
  • Communicate efficiently with technicians to relay customer concerns and ensure proper diagnosis
  • Review inspection results and prioritize recommended work
  • Obtain customer approval for additional work as needed
  • Coordinate vehicle pick-up, billing, and payment processes
  • Support the service team and contribute to a positive, team-focused environment
  • Ensure an organized and efficient workflow through the service department
  • Support the team in meeting service department performance goals
  • Follow all safety and compliance guidelines within the dealership and manufacturer policies

Qualifications & Requirements

· Outgoing, friendly, customer-focused personality

· Team player with a positive attitude

· Willingness to learn and take direction

· Automotive knowledge is an asset

· Strong communication and interpersonal skills.

· Excellent organizational abilities and attention to detail.

· Ability to explain technical information in an easy-to-understand manner

· Commitment to delivering exceptional customer service

· Valid driver's license with a clean driving record

We Offer

· Training and support for the right candidate

· Opportunities for growth within the service department

· A supportive, team-oriented workplace

· Competitive pay and benefit package

If you are motivated, enthusiastic and ready to build a career in the automotive industry, we'd love to hear from you

Job Type: Full-time

Expected hours: 40 per week

Work Location: In person

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