Client Service Coordinator

5 days ago

Ottawa, Ontario, Canada Bayshore Full time

Bayshore HealthCare is one of the Canada's leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses' Association of Ontario. Bayshore Healthcare is also recognized as Canada's Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.  This position is a Casual (approximately 20 hours per week), In Office (not hybrid), On-Call position.  The hours for this position could vary from 07:00 am to 3:00 pm; 08:00 am to 3:00 pm; 3:00 pm to 9:00 pm.  Shifts will be required every second weekend and on Statutory Holidays.  This positioin is located in our Ottawa Office at 310 Hunt Club Road. 

Primary Responsibilities:

Communicate: Professionally engage with patients, families, staff, and funder organizationsProcess: Quickly handle funder referrals and updates in the EMR (Procura)Review: Collaborate with Supervisors, field employees and patients to assess service needsSchedule: Assign care providers based on client needs, geographic area, staff skill-set and availabilityCoordinate: Ensure consistent caregiver assignments and service deliveryNotify: Keep patients and staff informed of initial and ongoing schedules Utilize: Optimize staff schedules to meet their availability and client care needs Document: Maintain accurate records in the EMRResolve: Address patient concerns promptly and follow escalation pathways

Why Join Us?

Immediate Impact: Make a real difference in the lives of employees, patients and their familiesCompetitive Salary: Earn a competitive wage commensurate with experienceHealth Benefits: Comprehensive health, dental, and vision insurance for you and your familyPaid Time Off: Competitive leave time to ensure work-life balanceRetirement Plan: Employer-contributed retirement savings planSupportive Team: Be part of a collaborative and supportive team environmentGrowth: Opportunities for professional development and career growth

Education

Secondary School DiplomaCompletion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience and Abilities:

A minimum of two years related customer service experience, preferably in healthcareProven customer service skills, preferably in healthcare or other high-paced customer service environmentStrong ability to communicate effectively, both written and orally, in English Ability to handle issues and problem solve with tact and diplomacyExcellent computer skills (Windows, Microsoft office, internet, EMR) Ability to prioritize and handle multiple demands in a fast-paced environmentProven organizational and teamwork skills; able to work independently and prioritize workloadPositive work and attendance performance essentialStrong interpersonal skills including demonstrated ability to build rapport and connectionsAdvanced competency in keyboarding and scheduling software with a willingness to learn French language proficiency will be considered an asset and is a requirement for all Quebec locations

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients.  Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. 

"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing." 

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Thank you for your application.  Only those selected for interview will be contacted. 

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