Resident Services

We're hiring a Resident Services & Property Support Coordinator to deliver exceptional front‑desk service, support building operations, and help maintain a safe, welcoming environment. In this role, you'll greet residents, manage inquiries, coordinate deliveries and amenity bookings, assist with move‑ins/outs, and support security monitoring. We're looking for someone with at least 1 year of customer service experience, strong communication skills, the ability to multitask, and flexible availability. If you're a community builder, organized, and interested in the residential rental management industry, we'd love to meet you.

For more information about this role, please review below:

Resident Services and Property Support Coordinator | Job Description

About Us

Warrington PCI Management is the largest third-party commercial property manager is BC. The company manages and leases a portfolio in excess of 17 million square feet of office, retail, industrial and residential properties. Warrington Residential is our fastest growing division and we anticipate doubling our portfolio within the next few years. The most notable residential communities we currently manage are The Line at King George Hub, The Rise by Grosvenor, Marine Gateway and more.

We strive to create real value for people and places. We aim to elevate the process and build community in the places and people we serve. In turn, we foster a people-first culture to encourage personal and professional development.

Primary Purpose

The primary purpose of Resident Services and Property Support Coordinator is to deliver concierge-style resident services while supporting property operations in a rental residential building. Key responsibilities include welcoming residents and visitors, maintaining building security, assisting with administrative tasks, and occasionally showing suites to prospective tenants. This role ensures excellent, responsive service, coordinates on-site safety, and provides timely support to tenants. The Resident Services and Property Support Coordinator is expected to uphold high standards of customer service while ensuring the safety and well-being of all residents.

Specific Responsibilities

The Resident Services and Property Support Coordinator will at various time be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:

Responsibilities

• Welcome residents and guests with professionalism and friendly demeanor.
• Provide front desk and resident support services, ensuring a professional and welcoming environment.
• Monitor building access and security systems; conduct regular patrols.
• Respond to emergencies and follow established protocols.
• Assist with package and delivery handling, including logging and notifications.
• Coordinate amenity bookings and assist with resident inquiries.
• Show suites to prospective tenants and provide basic property information.
• Community engagement and providing event support.
• Perform light administrative tasks such as updating logs, preparing notices, and assisting with documentation.
• Maintain and coordinate the front of house cleanliness.
• Acquire and maintain an understanding of the local community and surrounding areas including the local amenities & events.
• Assist with the move in and out processes. Managing the loading bay & moving and delivery trucks.
• Report maintenance issues promptly and support building operations.
• Perform other duties as assigned to support the building and the property management team.
• Attend regular team meetings and alert team members regarding any safety concerns.
• Maintain strict confidentiality regarding resident matters.
• Other duties and responsibilities as assigned.

Qualifications

To be successful in the Resident Services and Property Support Coordinator position, an individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience

• High school diploma or G.E.D. equivalent.
• Minimum one (1) year of customer service or front desk experience (hospitality or rental property management experience preferred).
• Security license or willingness to work towards it an asset.
• Fluent in English, both written and verbal. Fluency in another language an asset.
• Proficient in security systems an asset.
• Proficient in Microsoft Office applications, particularly in Microsoft Outlook, Excel and Word.

Competencies

• Professional demeanor and customer service focus. An established track record of excellent customer service.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Practical judgement and decisive manner.
• Excellent communication skills, both written and verbal in the English language, other languages is an asset.
• Detail oriented with exceptional analytical and problem-solving abilities.
• Positive self-starter, self-motivated, hands-on mentality with the ability to work independently and in a team environment.
• Excellent organization and time management skills with the ability to complete work in a timely manner with accuracy and attention to detail.
• Knowledge of Occupation Health & Safety.
• Ability to work in a flexible schedule including evenings and weekends.
• Ability to complete the above tasks which may include lifting, pushing or pulling up to 50lbs.
• Ability to spend up to 8 hours walking, standing, climbing stairs, and/or lifting.
• Ability to work in variable environments including dust, warm or cold temperatures.

Job Types: Part-time, Fixed term contract

Contract length: 6 months

Pay: $21.00-$25.00 per hour

Expected hours: 20 per week

Application question(s):

• This role's working hours are Monday to Friday from 2PM - 8PM, onsite. Please confirm this work schedule works for you.

Experience:

• Customer service: 1 year (required)

Work Location: In person