Parking Violations Clerk

At the City of St. Catharines, we are committed to realizing the vision outlined in Strategic Plan. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring—not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.

Here is what you can count on when you work with us:

• Great People: Work with a supportive team and leadership focused on your success.

• Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts.

• Training & Development: Access training and development funds to support your professional growth.

• Competitive Pay: Receive competitive pay from a certified Ontario Living Wage Employer.

• Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions.

• Balance & Benefits: Experience flexibility through our hybrid work environment, plus health, dental, and vision benefits (available to eligible employees).

Job ID:

Pay Rate:

$48,048 to $53,999

Hours:

35 per week

Schedule:

Monday to Friday, 8:30 AM to 4:30 PM

Location:

St. Catharines, ON

Work Mode:

In Person

Employee Group:

CUPE Local 157

Position Type

Permanent, Full-time

Duration:

Ongoing

Posting Close Date:

Until filled

To receive and process parking infraction certificate payments, issue necessary refunds and prepare notices to send to defendants. Operate coin machines to sort, count, box and balance monies for bank deposit. Determine non-compliance and correspond with property owners regarding appropriate Fire Route and Accessible parking signs as authorized by parking by-laws. Respond to all complaints and inquiries with respect to parking infractions.

• To maintain the accounts receivable parking system by recording, balancing and processing daily deposit of parking infraction payments received. Receive, match and process individual payments on a monthly basis from the Ministry of Transportation with respect to payments forwarded by them from plate denial collection.
• Prepare and send notice of required action for violations (e.g. late or incomplete payments etc.) and maintain records of all correspondence.
• Confirm and issue refunds by preparing necessary documents, vouchers and correspondence.
• Under the Administrative Penalties System (APS), receive requests, set up screenings and act as a Screening Officer for the Municipality with the authority to confirm, reduce or cancel the penalty amount as per City policy.
• Assist with parking garage permits and statistical input as required.
• Respond to all inquiries with respect to parking enforcement. Provide information and assistance to defendants, Ontario Court staff, Police Department staff and other Municipal staff regarding parking violations, parking lots, special permits and applicable by-laws.
• Process parked vehicle complaints by preparing documentation and notifying By-law Enforcement to follow up when necessary. Forward applicable inquiries to appropriate departments (e.g. Zoning, Property Standards, Fire or Legal).
• Process information from By-law Enforcement Officers regarding improper Fire Route and Accessible parking signs. Search ownership and prepare and send requests for compliance documentation to violators. Distribute appropriate copies and maintain correspondence records. Perform regular follow-up to ensure compliance with City policy and by-laws.
• Perform daily mechanical sorting, counting and boxing for bank deposit. Assist in the maintenance of the coin sorting and counting equipment. Balance and report funds collected and submit for bank deposit and statistical purposes. Ensure appropriate stock of supplies (e.g. wrappers, boxes and sundry supplies).
• Perform other similar and related duties as required.

• Grade 12 diploma.
• Accounting background with proficiency in mathematics and proven cash experience.
• One year experience related to customer service and cash handling.
• Demonstrated knowledge of parking and the Administrative Monetary Penalties System (AMPS) by-laws.
• Exceptional customer service and communication skills.
• Ability to work under conditions of strict confidentiality and meet deadlines.
• Proficient computer skills and working knowledge of Microsoft Office 365.
• Prior experience with parking systems software (e.g. Ticket Tracer, Vailtech Billing applications, Handheld Parking system, Interac, etc.) is considered an asset.
• Ability to meet the physical requirements of the job.
• Valid Ontario Driver's licence, Class "G", with a clean driving record.

Other Position Requirements include: Class G Driver's Licence

Candidates selected for the position will be required to complete the Ministry of Labour's Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application.

Equal Opportunity Employer

The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiences—a value reflected in our 2023–2027 Strategic Plan.

Don't Meet Every Requirement?

We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicant's overall suitability. Please note that unionized roles are subject to collective agreement requirements.

Accommodation

We are an equal opportunity employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at

Application Process

To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as important communications may be directed there.

Interviews and Assessments

Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and/or assessments may be administered as part of the selection process.

Use of AI

The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process.