Senior Manager, GTM Programs

About the role:

This Senior Manager of Go-to-Market (GTM) Programs will lead and drive core programs that transform the way Samsara's Implementation, Renewals, and Customer Success teams operate making them more efficient and higher quality at their role leading to increased renewal rates and customer NPS. This high-impact role will be instrumental in owning and operationalizing the program management office (PMO) for the Revenue Operations team, enabling GTM leaders to execute with clarity, consistency, and efficiency.

The ideal candidate will serve as a strategic partner to renewals, customer success, operations, and cross-functional leadership, ensuring alignment and execution on programs such as defining and upleveling methodology, improving value journeys and business reviews, and reducing risk across the customer base. This is a highly visible role that requires a strong bias for action, attention to detail, and a track record of leading cross-functional programs in a fast-paced environment.

This is a remote position open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you'll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven't been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Build out the Post-Sales PMO (program management office) and drive key transformational programs 
• Partner closely with Renewals, Customer Success, RevOps, Finance, Enablement, and Product Marketing
• Create standardized templates, best practices, and documentation for program repeatability and scale
• Track and report on key program KPIs and execution milestones
• Identify and mitigate risks to program execution, proactively solving roadblocks with stakeholders
• Establish a center of excellence, bringing a continuous improvement mindset to all processes and programs
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop, and lead an inclusive, engaged, and high-performing team

Minimum requirements for the role:

• Bachelor's degree from an accredited university
• 5+ years of people management experience
• 7+ years of project management experience
• Demonstrated ability to build program and project management infrastructure and operations
• Demonstrated organizational leadership skills, including clear communication, the ability to influence without authority, and to foster collaborative environments
• Strong communication skills, including written documentation, presentation design, and meeting management
• Proven success managing complex, cross-functional GTM programs end-to-end
• Strong business acumen and understanding of sales motions, organizational design, and GTM planning processes

An ideal candidate also has:

• Experience in a customer-facing role (either sales, renewals, or customer success)
• 10+ years of experience in programs, revenue operations, GTM strategy, or business operations, preferably in a high-growth B2B SaaS environment
• PMP certification or equivalent professional certifications
• Proficiency in tools such as Salesforce, Google Workspace, Gainsight, project management tools (Jira, Confluence), and BI platforms