Receptionist, Transitional Health

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

With the anticipation of opening a new building in March 2026, we are searching for a Receptionist to join our Shannex Transitional Health Services Limited team providing transitional care services at West Bedford Transitional Health in West Bedford, Nova Scotia.

Through an innovative partnership with Nova Scotia Health (NSH), Shannex proudly operates the province's first transitional health facility in West Bedford. This facility provides specialized care for NSH patients in the central zone who no longer require hospital care but need additional support and services before safely returning home or to their community.

Reporting to the Manager of Transitional Services, the Receptionist performs public contact work in greeting, screening and routing callers and visitors; performs clerical and related tasks as required.  

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our patients. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Assist with scheduling staff using the Workforce system, ensuring appropriate coverage for all shifts. 
• A 12-hour rotational schedule for seven days a week typically involves a mix of day and night shifts.
• Receive and respond to staff absences, identifying coverage gaps and finding suitable replacements in a timely manner. 
• Complete the Daily DSA (Daily Staffing Analysis) report, making necessary updates and edits throughout the day. 
• Maintain open and effective communication with the staffing team to relay shift needs and coverage priorities. 
• Initiate call outs during each pay period to fill any open or vacant shifts, working to ensure staffing levels are met proactively. 
• Establishes, maintains, processes, and updates files, records, and other documents, including master lists, client admissions/ transfers / discharges. 
• Monitors fire alarm panel, security alarm panel and front door and follows safety and security duties as per facility policy. 
• Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided. 
• Overnight, performs hourly checks throughout the night to ensure all doors and secured. 
• Receives and routes telephone calls, greets and directs visitors as appropriate; provides routine information and responds to inquiries from clients, visitors, and staff; refers to appropriate person as necessary. 
• Sorts and distributes incoming and outgoing mail and couriers; distributes forms, reports and other documents to appropriate personnel and departments. 
• Performs a wide variety of typing assignments, which are sometimes confidential in nature; operates personal computer to enter data, draft, edit, revise, and print letters, tables, reports and other material. 
• Maintains and distributes all nursing forms. 
• Prepares photocopies and facsimiles; operates a variety of office equipment; maintains and distributes office supplies. 
• Performs basic, routine bookkeeping functions including ordering supplies, inputting Purchase Orders and Receiving Purchase Orders. 
• Performs all other related duties as assigned. 
  
   

About You

• High School diploma or equivalent. 
• 2-year Office Administration / Professional Secretarial diploma or university degree (i.e., Bachelor of Secretarial Science) is an asset 
• Prior secretarial experience is considered an asset
• Having the knowledge and ability to use computers and information technology to improve efficiency. Utilizing various modes of technology in a safe and ethical way. Includes the ability to learn and engage with emerging technologies and adapting quickly to new systems and software. 
• Ability to provide a clear criminal record and vulnerable sector check upon hire

About Us

Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services, in partnership with Nova Scotia Health. For more information, visit

If you're ready to join the Shannex team of Great People, apply today

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.