general manager

Summary

WE ARE LOOKING FOR A General Manager – Copper Spirits & Sights Cocktail Bar

Join the team at Andaz Ottawa as General Manager for our Copper Spirits & Sights Cocktail Bar — a key leadership role driving exceptional guest experience.

At the heart of Hyatt is our shared belief that hospitality is more than just a job, we build connections, celebrate success and create inclusive environments together. It's a career for people who care.

As a member of the Food & Beverage team, this position reports to the hotel General Manager. They will be responsible for managing the outlet as a successful independent profit center, in line with the outlet's operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.

What is expected of me in this role?

Administration

• To prepare and update the bar's operations manuals.
• To conduct pre-shift briefings and regular communications meetings, ensuring that they are effective and conducted as necessary.
• Ensure efficient communication between team colleagues and other departments of the hotel.

Customer Service

• To ensure that all colleagues at the bar provide exceptional guest service at all times.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Financial

• To ensure that the monthly forecasted food and beverage revenues are achieved and to proactively manage all costs.
• To maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling in order to meet the financial goals of the outlet as well as the expectations of the guests.
• To assist in the maintenance of the outlet point-of-sales system.
• To ensure that all sales are properly recorded, following prescribed procedures for issuing, voiding or correcting outlet checks.
• To oversee the proper use and security of floats and follow necessary procedures.
• To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets, including establishing par stocks, equipment care and maintenance and inventory taking as required.

Marketing

• To constantly evaluate local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel's own operations remain competitive and cutting edge.
• To assist in the implementation (where appropriate) of marketing programs, including frequent-dining programs.

Health and Safety

• To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, security and updated certifications.

Operational

• To establish and oversee consistent implementation of service standards and training colleagues as necessary.
• Hire, train, empower, coach/counsel, performance reviews and development of colleagues within the team.
• Scheduling & payroll
• To develop an outstanding beverage selection that is competitive in the local marketplace.
• To work closely with the Chef on the food menu's and create various events during the year.
• To work with the Engineering and Housekeeping Manager to ensure that the outlet is clean, properly maintained and cared for.

Working Conditions:

• While performing the duties of this job, the colleague is regularly required to sit; stand; bend; walk; reach, pull, use hands or finger; or feel objects, tools or controls; may need to lift boxes (up to 30 lbs);
• Carries out any other reasonable duties and responsibilities as assigned.
• As the bar operating timing are from 5 pm until midnight, evening shifts and weekends are required for this role.

Skills and Qualifications

§ Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

§ At least 5 years' experience in a senior role in a food and beverage with proven leadership skills

§ Hotel/Hospitality degree is an asset

§ Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

§ Clear concise written and verbal communication skills in English - Must be proficient in Microsoft Word and Excel

§ Must have excellent organizational, interpersonal and administrative skills

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT Andaz Ottawa?

• Extended Health Benefits for you and your dependents and paid medical days.
• Employer RRSP Matching Contributions.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
• Complimentary meal during shift at the colleague cafeteria
• Discounts on food and beverages
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development
• 2025 Great Place To Work Certified

About Andaz Ottawa

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt's distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues selected us because we provide amazing opportunities, growth and development, a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

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Qualifications

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