operations manager

Job Description

We are currently looking to hire an OPERATIONS MANAGER for our client in Edmonton, AB.

Position Title: Operations Manager

Location: Edmonton, AlbertaReports To: Executive LeadershipDirect Reports: 4

Position Overview

A well-established industrial controls and automation organization is seeking an Operations Manager to provide day-to-day leadership across operations, customer engagement, and team management. This role is heavily relationship-focused and requires strong industry knowledge, technical credibility, and the ability to lead and support a small, experienced team.

The successful candidate will act as a key internal and external liaison, ensuring operational excellence, high customer satisfaction, and effective coordination between technical, sales, and supply chain functions.

Key Responsibilities

Operations & Leadership

Lead and support a team of four direct reports, providing direction, mentorship, performance management, and operational oversight.
Oversee daily operational activities to ensure service delivery, project execution, and customer commitments are met.
Improve and maintain efficient operational processes, workflows, and communication across the organization.
Have direct daily contact with key customers.

Customer & Relationship Management

Serve as a primary point of contact for customers, maintaining strong, trusted relationships within the industry.
Engage with customers through in-person meetings, phone, and email to support ongoing business, technical discussions, and issue resolution.
Work closely with internal teams to ensure customer needs are understood and addressed effectively.

Technical & Industry Support

Apply strong industry knowledge related to pressure and temperature control systems and chemical injection applications.
Act as a technical resource to support customer discussions, internal decision-making, and operational planning.
Provide oversight and input on systems where applicable (hands-on configuration not required).

Commercial & Sales Support

Support sales activities through customer interaction, solution discussions, and relationship management.
Assist with pricing discussions, scope clarification, and coordination between customers and internal teams.
Contribute to identifying growth opportunities within existing customer accounts.
Direct liaison with vendors in both Canada and the US.

Inventory & Supply Chain Oversight

Oversee inventory quantity management, ensuring adequate stock levels while controlling excess and obsolescence.
Coordinate with vendors and suppliers to manage lead times, availability, and procurement priorities.
Support forecasting and inventory planning aligned with operational demand.

Qualifications

Qualifications & Experience

Ideal Background

Strong experience within industrial controls, instrumentation, automation, or related process industries.
Red Seal Instrumentation Technician certification is considered a strong asset; however, candidates with deep industry knowledge and operational leadership experience will also be considered.
Proven experience managing and leading people in an operational environment.
Demonstrated ability to build and maintain long-term customer relationships.
Experience working with pressure and temperature control systems and chemical injection solutions.
Exposure to SCADA and MODBUS systems is beneficial.

Skills & Competencies

Confident, professional communicator with strong interpersonal skills.
Relationship-driven leadership style with high emotional intelligence.
Organized, detail-oriented, and capable of managing competing priorities.
Practical, hands-on problem solver with sound judgment.
Comfortable operating in a small-team, high-accountability environment.

Compensation & Benefits

Salary is commensurate with experience and includes a competitive benefits package. In addition, the role offers a company vehicle, gas card, discretionary bonus, and comprehensive benefits.

Disclosure of Artificial Intelligence (AI) Use

IN DEMAND Recruitment & Consulting Inc. may use artificial intelligence (AI)enabled tools to support certain aspects of our recruitment process, including the screening and assessment of applications. These tools are used to assist with organizing, reviewing, and evaluating candidate information and do not replace human judgment or decision-making.

Qualified and interested individuals are encouraged to apply

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED

Why Is This a Great Opportunity

Great growth Opportunity.
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