Customer Experience Specialist

1 day ago

Georgetown ON LG R, Canada BRC Business Enterprises Ltd Full time

We are seeking a detail-oriented and customer-focused Customer Experience Specialist to manage all stages of the order lifecycle from start to finish. The ideal candidate excels at accuracy, organization, communication, and problem-solving in a fast-paced environment. Experience in Customer Service and Order Coordination is required.

Responsibilities

  • Maintain open communication with customers, dealers, and sales staff to ensure high customer satisfaction
  • Enter customer purchase orders into the 2020 system with a high level of accuracy
  • Coordinate and manage assigned orders from start to completion
  • Communicate order issues and provide effective resolutions
  • Collaborate with Production to expedite orders and support special delivery requests
  • Provide accurate freight quotes
  • Assist with order corrections, sample requests, and warranty inquiries
  • Support Operations and Sales teams with administrative tasks
  • Develop strong product and process knowledge
  • Prioritize workload effectively in a fast-paced environment
  • Troubleshoot and resolve problems internally and externally
  • Perform other duties as assigned

Qualifications

  • 2–3 years of experience in customer service, order coordination, or related roles
  • Strong computer skills, including Microsoft Office and CRM systems
  • Experience supporting projects and coordinating logistics
  • Furniture industry experience required; office furniture dealer or manufacturer experience is an asset
  • Strong analytical and problem-solving skills
  • Ability to work irregular hours or extended shifts when required

Preferred (Assets)

  • Post-secondary degree or diploma
  • Ability to read and interpret architectural drawings, plans, and specifications
  • Experience in commercial office furniture, architecture/interior design, real estate, or construction (1–2 years)
  • Strong customer service, coordination, and negotiation skills
  • Ability to switch between tasks and projects without losing detail
  • Excellent written and verbal communication skills
  • Comfortable working in a fast-paced environment

Competencies

  • Organizational Awareness – Understands and supports company goals, processes, and policies
  • Planning & Organizing – Sets goals, manages timelines, and executes work plans effectively
  • Results Orientation – Focuses on achieving high-quality outcomes

Working Conditions

  • Ability to attend and conduct presentations
  • Manual dexterity required for computer and office equipment
  • Overtime may be required

Job Type: Full-time

Pay: $53,000.00-$65,000.00 per year

Benefits:

  • Extended health care

Work Location: Hybrid remote in Georgetown, ON L7G 4R9

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