Technical Support Specialist

1 day ago

Edmonton, Alberta, Canada Robert Half Full time

Job Title: Technical Support / Desktop Support Analyst

Location: Edmonton, AB (Onsite)

Contract Duration: 6 months (with possibility of extension)

Job Overview:

We are seeking a reliable and customer-focused
Technical Support / Desktop Support Analyst
to provide onsite IT support to end users for our client in Edmonton. The successful candidate will be responsible for troubleshooting hardware, software, and network-related issues, ensuring smooth day-to-day IT operations.

Key Responsibilities:

  • Provide onsite Tier 1 and Tier 2 technical support to end users
  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals
  • Install, configure, and maintain Windows operating systems and standard business applications
  • Support Microsoft 365, Outlook, Teams, and basic Active Directory tasks (password resets, account management)
  • Set up new user workstations, including hardware imaging and software installation
  • Document incidents, requests, and resolutions using a ticketing system
  • Escalate complex technical issues to higher-level support teams as required
  • Follow IT policies, procedures, and security standards

Required Qualifications:

  • 4+ years of experience in Technical Support or Desktop Support roles
  • Strong knowledge of Windows 10/11 operating systems
  • Experience with Microsoft 365 and Active Directory
  • Familiarity with hardware troubleshooting (PCs, laptops, printers)
  • Experience using IT service management tools (ServiceNow or similar)
  • Excellent communication and customer service skills
  • Ability to work independently in an onsite environment

Preferred Qualifications:

  • Experience supporting enterprise environments
  • Knowledge of basic networking concepts (TCP/IP, VPN, Wi-Fi)
  • IT certifications such as CompTIA A+, Network+, or Microsoft certifications

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