Service & Support Engineer

Solex is seeking skilled Service & Support Engineer to join our dynamic Customer Solutions and Service team.

 
Who We Are  

Solex is a trusted technology-based solution provider to industries around the world that are looking for practical and robust answers to their heat transfer and waste heat recovery challenges.

Our highly collaborative global team of professionals is passionate about working with customers to understand their operational needs, whether that's to produce a better product, improve their process, optimize performance or increase production. This regularly sparks opportunities at Solex to creatively apply proven science to everything from the heating, cooling and drying of bulk materials to industrial waste heat recovery and reuse, renewable energy, decarbonization and more.

Our work will continue to take us around the world and across a variety of applications, both known and new. Today, our solutions can be found embedded within many aspects of our daily lives – from the crops we grow and the foods we eat to the compostable containers we use and the batteries in our phones and cars.

And we are only getting started. At Solex, we aspire to be the change. Come change with us

What You'll Do 

As a Service & Support Engineer at Solex, you will work as part of our technical team to support the successful design, implementation and operation of Solex's heat exchange technology throughout its life cycle. You will be involved in projects in all corners of the globe and in applications ranging from the production of sugar to the development of next-generation solar-thermal electricity generation. You will be supported by an experienced and diverse team, have opportunities to mentor and develop junior staff and be provided with pathways to develop your career and technical expertise.

The Service & Support Engineer is required to perform a range of duties within the Customer Solutions and Service team. Most of your time will be dedicated to providing technical assistance to our customers while also improving the depth and quality of our internal engineering know how.  

Some specific core tasks include: 

• Conduct field commissioning activities and troubleshoot heat exchange equipment and peripherals.
• Collect, analyze and interpret field process stream data, writing site visit reports with process engineering recommendations.
• Inspect overall equipment, peripherals and piping; assist customers in resolving mechanical, electrical or automation disciplines.
• Perform field assessments and evaluations based on on-site data collection.
• Review drawings, reports and specifications, recommending spare parts for projects and service and support.
• Supervise on-site maintenance and retrofit activities.
• Assist Project and Process Engineering with field knowledge and expertise.
• Review Process & Instrumentation Diagrams (P&IDs), Process Control Narratives, equipment IOM, equipment datasheets and heat transfer calculations.
• Set up and conduct pilot tests of Solex heat exchangers with different applications as required.

Where You'll Go

While our core business focuses on heat exchange technology, we are constantly evolving and looking for new opportunities to provide value to our customers. As our organization grows and changes, we are always in need of talented and well-trained staff to help push the boundaries of what is possible and create new solutions for our customers. You'll have the opportunity to take the initiative with your personal development and chart your own course for a career with Solex, including opportunities to travel globally.

What You Bring

This role requires the following qualifications and skills:

• Engineering degree in Chemical/Mechanical Engineering or equivalent experience with a P.Eng. license in Canada.
• 10+ years of Engineering experience including a solid fieldwork background.
• Advanced knowledge of Process Engineering and commissioning activities including thermodynamics, psychometrics, refrigeration cycles and heat transfer.
• Willingness to act as the customer interface supporting the sales group and the Project/Process Engineering departments.
• Practical engineering experience in an owner/operator, equipment manufacturer or EPC environment is a plus.

In addition to the above qualifications, the successful candidate will demonstrate the following skills in their work:

• Strong leadership, communication, and interpersonal skills.
• Excellent communication skills and capability of interacting with peers, project managers, site managers, and clients, including all engineering disciplines.
• Strong problem-solving skills, attention to details and committed to safety in all aspects of work.
• Commitment to customer satisfaction and the delivery of high-quality services.

Working Conditions

• Home office and Solex office based (Canada).
• Willingness to travel worldwide up to 50% of the working time.
• Travel on weekends and overtime expected occasionally.
• Candidate must possess a valid passport with no restrictions on entry into the U.S., Europe and other countries.

Solex offers a competitive salary, health and dental benefits including a health/wellness spending account, generous paid vacation, an annual bonus program and much more

Solex Thermal Science is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.