Membership Services Shift Leader

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

Student Experience fosters equitable learning environments in which all students can thrive to their full potential. Through our commitment to integrating research, theory, and practice across all of the programs, resources, and supports we provide, Student Experience leads an ecosystem of people, places, and spaces that empower student thriving. Our vision is for all Mustangs to discover their personalized pathway through Western's rich, wholistic learning environment; engage in brave conversations with our diverse community on and off campus, and develop the courage to be uncomfortable without fear of failure in order to thrive throughout their degree and after graduation. At Western, the Student Experience portfolio is organized into three inter-dependent pillars that provide the programmes and supports that inspire Western Students to discover themselves; engage with their communities and thrive as learners. These pillars are: Wellness & Wellbeing (comprised of the following departments: Health & Wellness, Student Support & Case Management and Wellness & Equity Education), Sport & Recreation (comprised of the following departments: Recreation & Active Well-being, Sport and Spirit & Connection), and Leadership & Learning (comprised of the following departments: Academic Support & Engagement and Careers & Experience). Professional and student staff working across these three pillars collaborate with student organizations and academic and administrative leaders throughout campus to foster inclusive and wholistic learning environments that maximize the potential of each student.

The Sport & Recreation pillar collectively works to enrich student thriving through a focus on developing leadership and success in sport and recreation. With a commitment to diversity and inclusion we engage Mustangs in active-wellbeing and inspire spirit and tradition in order to strengthen the bonds of the Western community. Our vision is for students to discover balance in their lives and pursue challenges without fear of failure, ultimately enhancing their ability to thrive.

Recreation & Active Well-being includes facilities, programming, and services that promote emotional, mental, physical, social and overall wellbeing through the participation in active living. By participating in programming, students will be encouraged to create and maintain a healthy lifestyle, will have increased self-confidence, improved stress management, and will have enhanced social connections within our community. Recreation also offers experiential experiences for students through our many leadership opportunities. Participation in recreation improves the quality of life and helps to develop a thriving lifestyle for students, staff and faculty during their time on campus and throughout their lives.

Purpose of Role:

Western Sports & Recreation is looking for a motivated individual to play an important leadership role in the Membership Services team by providing supervision and direction to the membership services associates. We seek leaders who exemplify excellent customer service, strong verbal and written communication skills, and the ability ensure our policies and procedures are implemented and adhered to. Shift Leaders oversee mentoring and training of associates, performance management on shift, and act as the point of contact for emergencies and incidents in our facility. The ideal candidate will be a positive and responsive individual with a professional demeanor who is dedicated to providing the best possible customer experience while modeling appropriate behaviours essential to fostering an inclusive and equitable community at Western.

Responsibilities:

• Provide leadership and guidance to the membership services team.
• Support the communication channels between teams, professional staff and other program staff.
• Initiate staff meetings, design training sessions and prepare news bulletins.
• Ensure safety rules and policies are adhered to, respond as the first point of contact to emergency situations and administer first aid as required.
• Assists in staff engagement, employee documentation and data collections.

Minimum Qualifications:

• Current Standard First Aid & CPR Instructor Certification
• Must be committed to work 10-20 hours per week and work within a flexible schedule
• Current full-time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of this appointment

Knowledge, Skills & Abilities:

• Strong written and verbal communication skills
• Demonstrated leadership skills and the ability to be a productive team player who enjoys contributing to team goals
• Ability to foster teamwork and encourage team members to learn from each other
• Strong computer skills with the ability to learn and use software programs
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Excellent time management and organizational skills
• Personable and courteous in working relationships with colleagues, students and the public
• Independent decision-making and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Experience:

• Prior experience working in a leadership position on campus and/or in a fitness and recreation facility
• Prior customer service experience
• Prior experience with Campus Recreation programs, services, and facilities

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success

Please note, successful applicants may be required to produce current record check(s) (e.g. vulnerable sector, criminal record and police information) from a police service prior to commencing employment.

Western, like many postsecondary institutions in Canada, is moving beyond sole reliance upon Indigenous self-identification in its hiring processes. This is to safeguard against the use of incorrect, incomplete, or misleading information in circumstances in which a candidate has made a declaration of Indigenous citizenship or membership. Candidates who are invited for an interview or who are short-listed, and who have made a declaration of Indigenous citizenship or membership for material advantage at Western, including where required or preferred for the position, will be asked to have their declaration of Indigenous citizenship or membership affirmed through a relational accountability process, led by the Office of Indigenous Initiatives (OII), that is consistent with Indigenous ways of knowing, being, and doing. Please contact the OII directly for details on the affirmation processes: The policy can be viewed at: POLICY Affirming Declarations of Indigenous Citizenship or Membership at Western University.

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone

This position is an existing vacancy. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.