Maintenance Engineer

ABOUT THE SOHO

The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.

The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.

We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto. Every aspect and detail of SoHo Hotel Toronto's accommodations have been fashioned for our guests' comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.

The SoHo Hotel Toronto offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or to celebrate a special occasion. Our rooms and suites are double the size of other luxury hotels in Downtown Toronto.

The SoHo Residences Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist of luxurious apartment units for comfort and practicality, perfect for extended-stay and with unlimited experiences right outside their doorstep.

THE SOHO CULTURE

As a luxury boutique hotel and residences, our commitment is to support our employees with opportunities and empowerment. We provide diversity and welcomes culture from all background and experience. We are a growing and dynamic team that collaborates with each other in order to achieve continued growth and success.

Our company culture is to take care of our team, our guests, and the community.

Service – we believe hospitality is an art

Ownership – we pride ourselves on accountability

Honor – we respect all guests, team members and the community

Originality – we celebrate and encourage authenticity

We welcome you to be part of our close-knit yet connected team of the SoHo family.

THE POSITION

The Maintenance Engineer is responsible for the general upkeep and repair of both the hotel and residence areas within our luxury property. The ideal candidate is a dependable, self-motivated individual with a strong sense of professional customer service, excellent time management, and clear communication skills. A commitment to completing tasks efficiently and professionally is essential, as minimizing guest disruption is a top priority. The Maintenance Engineer is expected to help ensure the facility is well-maintained and that all guests experience the highest standard of service.

This position reports directly to the Director of Operations and collaborates regularly with other Maintenance Engineers. The role may also involve task assignments from other department managers such as the Director of Housekeeping, and responding to maintenance requests from various departments, team members, or guests.

This is an on-site, full-time roleat the SoHo Hotel Toronto, located at 318 Wellington Street West, Toronto, Ontario.

DUTIES & RESPONSIBILITIES

• Operate and execute preventative maintenance, trouble shooting and repairs to building, HVAC, plumbing, boilers, mechanical systems and responding to hotel guest complaints.
• Ensure a comfortable atmosphere in all areas by performing preventive maintenance.
• Complete daily operating records and log books.
• Complete assigned work orders and preventative maintenance record logs.
• Respond to the needs of hotel guests as dispatched. This includes performing preventive maintenance or repair requests on all in-house systems and equipment such as: telephones, TV's, locks, plumbing, HVAC and electrical equipment to ensure their effective operation.·
• Maintain a high-quality physical appearance of the hotel by performing cosmetic repairs to ceilings, walls, tiles, carpets, washrooms, windows, floors, window coverings and furniture including painting, cleaning, and basic carpentry duties.
• Maintain effective lighting by checking fuses and circuitry and replacing bulbs and ballasts in all areas of the Hotel, inside and out.
• Assist other trades people and perform other duties as assigned.
• Receive and distribute materials/supplies and assist in maintaining accurate inventories. This includes data collection and entry.
• Respond in a courteous manner to guest questions, complaints and/or compliments to ensure guest satisfaction.
• Complete all required health and safety training, and be part of the company's health and safety committee for inspections and meetings.
• Serve as a resource for professional health and safety tips, and be a role model in "doing-your-job-safely".
• Assist the Director of Operations and other department managers with any projects as needed.
• Follow all fire, emergency and health safety programs and procedures in conformance with laws having jurisdiction.
• Other duties and responsibilities as assigned.

QUALIFICATIONS & REQUIREMENTS

• Minimum 2–3 years of experience in maintenance, engineering, or a related technical field (e.g., HVAC, plumbing, painting, drywall).
• Prior experience in a hotel or residential/apartment setting is an asset.
• Previous work in a service-oriented environment is an asset.
• Must be resourceful in troubleshooting and capable of working independently with minimal supervision.
• Availability to work evenings, weekends, and holidays as required; weekday/night availability may also be requested based on operational needs (advance notice will be provided).

Physical Requirements

• Able to lift/push/pull up to 35 pounds.
• Must be able to stand and walk for extended periods.
• Comfortable performing physical and hands-on tasks as part of daily responsibilities.
• Must comply with all health and safety regulations and hotel policies.

Skills & Attributes

• Strong written and verbal communication skills.
• Excellent attention to detail, time management, and organizational skills.
• Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities.
• Motivated, proactive, and eager to take on new or stretch assignments.
• Strong teamwork skills and a collaborative spirit.
• Demonstrates a professional and positive attitude and consistently delivers guest-focused service.

COMPENSATION & BENEFITS

• Health benefits
• Employee social events.
• Discounted on-site parking.
• Meals allowances (restrictions apply).