Aspen Flex Associate

At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding meaningful value for our team and community through ownership, management, and development opportunities.

Strong leadership and teamwork are the cornerstones of our Core Values: Customer & Community Service, Integrity, Creativity, Adaptability, Respect and Entrepreneurship. Driven by our mission and vision, we foster an environment where employees thrive on honesty, open communication, and accountability, maintaining the highest standards of professional and ethical conduct.

We offer dynamic opportunities, with an excellent compensation and benefits program. Our collaborative and professional environment promotes and rewards learning, development, and success. Joining Aspen means becoming part of a team that values innovation and continuous improvement, with opportunities for personal and professional growth. Aspen is an equal opportunity employer committed to hiring and retaining a diverse workforce

We are pleased to announce we have an immediate opening for a team and service-oriented individual to fill an Aspen Flex Associate role based in downtown Calgary.

This is a fantastic opportunity and if you, or someone you know, are a match for the qualifications below please submit resumes.

You'll find a full listing and description for this and other Aspen positions currently available at CAREERS | Aspen Properties.

Thank you for your interest in the Aspen team.

Position Summary |

Reporting to the Aspen Flex Manager, this position collaborates with and provides support to the Flex, Leasing, and Property Management teams of Aspen Properties. You will be the daily point of contact for our Flex locations and will be an integral part of delivering an exceptional tenant experience.

Our Aspen Flex locations offer businesses serviced flexible office options; from one person offices to larger suites for larger teams, all on flexible terms. We have Flex spaces located in our 333, 444, The Edison, The Ampersand and Millennium Tower buildings in Calgary, as well as our Avenue and MNP Tower buildings in Edmonton.

Key Responsibilities |

• Be the daily driver of the Aspen Flex experience at our Calgary and Edmonton Flex locations

• Act as the daily point of contact for current and prospective Flex tenants

• Manage inquiry calls and emails and show the premises to prospective tenants and real estate brokers, including exercising discretion in guiding prospective tenants

• Work with Aspen Flex Manager, Senior Director, Real Estate Management, and Lease Administration to lease and document agreements with prospective tenants

• Work closely with the Aspen Flex Associate team mate to ensure proper coverage at all Flex spaces is achieved

• Work with the managing team to achieve excellence in the delivery of services to tenants

• Prepare and coordinate spaces to suit tenants and prospective tenants' needs (staging vacant offices and common areas)

• Maintain common areas including the kitchen, meeting rooms, and Flex lounges, which involves keeping meeting rooms orderly and stocking/ordering kitchen and space supplies.

• Tenant Management: includes, but is not limited to onboarding new tenants, tenant move outs, assisting with Flex space related issues, gathering data on current and prospective tenants, and following up on tour leads.

• Onboard all new tenants to ensure a successful start at our Aspen Flex locations (coordinate setting up WiFi login information, Keys and Swipe cards, digital receptionist information, meeting room booking, Aspen App setup)

• Ensure move out procedures are followed for all exiting tenants (keys and swipe cards returned, walkthrough the premises with the tenant, etc.)

• Assist in implementing initiatives designed to create connections between tenants

• Solve space-related issues to ensure a cohesive community and manage tenant expectations

• Proactively gather data on tenants' business objectives and identify Flex services that could help tenants achieve their objectives

• Assist the Aspen Flex team in proactively assessing our rules, guidelines, and best practices to optimize tenant experience

• Actively follow up on tour leads and track prospective tenants

• Assist with in-house data management and tracking

• Assist with updating and coordinating monthly email of leasing materials

• Prepare correspondence including memos, letters, and reports

• Liaise and partner with internal departments as required

• Electronically communicate company materials on behalf of the team

• Maintain on-site electronic filing systems (rent roll, tour tracking, insurance, tenant contact information, etc.)

• Stay current on co-working trends

• Other duties as required

Qualifications |

• Completion of a university degree or college diploma preferred

• Customer Service and sales experience required

• Strong proficiency in Microsoft Office products including Outlook, Word, Excel, and PowerPoint

• Superior listening and customer service skills

• Ability to effectively work independently as well as part of a larger team

• Superior problem solving and critical thinking skills

• Strong self-starter who can adapt to fast changing situations and environments

• Excellent interpersonal skills with a high level of professionalism and a demonstrated ability to speak and adapt to various audiences

• Exceptional organizational and multitasking skills

• Excellent verbal and written communication and strong presentation skills

• An organized self-starter with excellent time management skills and an ability to manage competing priorities

• Honesty and integrity combined with a high level of initiative and dedication

• Excellent planning, organization, and problem-solving skills

• Successful police criminal record check and education check

While we appreciate all interest, only those candidates selected for an interview will be contacted.