Sr. SAP Production Support Analyst

Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025[BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills and Responsibilities:

• Transform business and system processes into automated solutions using the SAP & Autosys batch job schedulers.

• Govern millions of daily master data, accounting, and transactional data flowing through SAP. This includes building strong networks with partnering system/issue resolution teams to resolve data validation & load errors.

• Resolve problems independently while being cognizant of financial & company risk so to escalate more complex issues to senior teammates.

• Drive incident resolution by collaborating with connected system & business teams to stabilize incidents, identify root cause, and permanently remediate problems.

• Build strong external support networks with business users, banking services and monetary control teams to collectively resolve cash processing issues impacting real-time collection & disbursement of client funds.

• Safeguard the production environment by regression testing changes impacting SAP & Autosys batch scheduler.

• Maintain a comprehensive knowledge library containing how-to procedures, and incident resolution history.

• Available to work non-business hours in support of month-end accounting processes, on-call shift rotations, and project delivery milestones/go-lives.

Qualifications:

• Good ye ars of SAP experience.

• Ability to follow standard operation procedures & guidelines while delivering outside-the-box solutions.

• Strong communication skills to effectively work across multiple projects with globally diverse team members, both technical and non-technical.

• Team player; a consistent, dependable performer with an excellent work ethic. Flexible "can-do" positive attitude with a results-drive commitment to success.

• One year's experience configuring or providing production support for at least one of the SAP financial modules (FI-CA, ICM, CD, Treasury) is preferred.

• One year's experience providing 1st Tier BASIS or ABAP technical production support; specifically, but not limited to Jobs scheduling, ABAP Dump Analysis, Application and System Log Analysis is preferred.

• Fluent with Autosys language. jilt and standard commands: autorep, send event, auto track, autocal, jilt import is preferred.

• Fluent with Autosys GUI functions: Monitoring Jobs & Alters, Scheduling Boxes, R/3 Jobs, Commands, Fle Watchers & File Triggers, Building Calendars & Machines is preferred.

• SAP Certified in Business Process Integration (or related certification) is preferred.

• Bachelor's degree in information systems (or related degree) is preferred.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Location

Toronto, ON

Job Function

TECHNOLOGY

Role

Analyst

Job Id

377746

Desired Skills

AutoSys | SAP ABAP