Manager, Tech and Lab Business Office

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About The Role
We're looking for a Manager, Tech and Lab Business Office, to join our growing team

Manager, Tech and Lab Business Office, Prioritization and Planning
The Manager, IT Intake, Planning and Capacity manages and leads the business and IT in the prioritization and planning process, including robust benefit cases through to realization. Responsibilities include defining and managing annual and in-year intake items, defining and improving the intake process (including benefit gathering and monitoring), monitoring initiative definition, pre-inception deadlines/milestones, and reporting on the progress of programs to all levels of stakeholders. The Manager will maintain an overall view for the Intake deliverables and dependencies and lead capacity plan enablement.

What You'll Do Here

• Report to the Director, Tech and Lab Business Office, to ensure IT Intake and benefit processing, reporting and monitoring are fully functioning.
• Create an IT resource and capacity planning model to ensure all projects/initiatives have the proper resources and skills to deliver
• Ensure funding is aligned and make recommendations (on gaps/opportunities, etc.) for items/initiatives that go through intake process
• Lead monthly prioritization and funding exercise (PFR)
• Maintain a strong business focus with an understanding of the current and strategic direction of Intact technologies
• Identify Intake critical success factors, risks, and resource requirements
• Manage Intake communications with stakeholders (Business and IT Executives)
• Report benefit progress, risks, challenges, and engage management as needed
• Collaborate with other tech and lab business office leaders, exchanging ideas, working on improvements of process
• Ensure the collaboration of key groups (infrastructure, security, architecture, and procurement) in order to evaluate initiatives through intake.

What You Bring To The Table

• Bachelor's degree in computer science or equivalent.
• Proven track record of deploying large programs and projects on time, in scope, within budget, and meeting other related KPIs.
• 7+ years of experience in managing intake submissions, project prioritization and reporting
• 5+ years in IT resource capacity planning
• 3-5 years client relationship management experience
• Efficiency with Microsoft Office, Project, Teams, SharePoint
• Work experience in a virtual environment
• Experience in resource matrix management

Expected Skills

• Strong organization and planning skills
• Excellent presentation skills
• Strong interpersonal skills, ability to manage stakeholder relationships.
• Excellent communication skills with proven ability to communicate with internal and external stakeholders at all levels.
• Excellent people management skills
• Proven leadership and ability to influence, remain calm and maintain focus on sustainable results
• Results-oriented
• Dynamic, ability to work in a changing & fast-paced environment
• Great at working with others, proactive with ideas and solutions
• Sense of prioritization and change management
• No Canadian work experience required, but must have authorization to work in Canada.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

What We Offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.