Restoration Centre Dispatcher 1

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Restoration Centre Dispatcher 1 - FTT - Vernon

Number of positions: 1 Job Location: Vernon Ctl Ctr

Employment type: Temporary Region: Southern Interior

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Field

Annual salary: $ 58, ,800.00

What you'll do

• Responds to electrical system problems and complaints from the public, police, fire or municipal offices or other BC Hydro

personnel to determine probable cause by questioning source of report and assessing system problem to determine

whether emergency/public hazard or non-emergency situation exists and the extent of the problem; assesses customer's

ability to correct condition and advises customers of action required to correct problem; initiates and prioritizes trouble

orders and arranges for appropriate resources to attend to problem during regular hours and outside of normal working

hours; arranges other corrective action such as issuing maintenance orders and street light orders, and redirecting calls to

appropriate departments; and provides general information to customer on a wide variety of customer service issues.

• Reviews trouble calls taken by Customer Contact Centre staff with higher-level Dispatcher and makes corrections

accordingly. Updates Customer Contact Centre staff and Corporate Communications staff on the status of outages or

disturbances in the Distribution System.

• Dispatches a variety of reported trouble calls and service faults and other service orders to line crews via PowerOn,

ServiceLink, radio, phone or printer and monitors as required to ensure appropriate action taken; informs other BC Hydro

departments and others of nature and cause of major outages; updates phone messaging system as required during

outages; advises special customers of service outages; performs safety checks; and monitors emergency radio and

performs tests quarterly.

• Participates with higher-level Dispatchers in providing initial response to major service outages by performing duties such

as updating database information related to estimated repair and restoration times, updating customer feedback messaging

systems and the internet notification page.

• Maintains associated trouble call records and reports and processes on computerized systems.

• Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

What you bring

• High school graduation with English 12.

• Completion of Math 12 and Physics 11 considered an asset.

• One (1) year of previous experience in a related Distribution or Customer Service job.

• Demonstrated working knowledge of BC Hydro's distribution system considered an asset.

• Completion of Electrical Fundamentals or equivalent is required or must be completed within 6 months of registering for

the course.

• Must hold a valid class five (5) driver's licence.

High school graduation with English 12.

• Completion of Math 12 and Physics 11 considered an asset.

• One (1) year of previous experience in a related Distribution or Customer Service job.

• Demonstrated working knowledge of BC Hydro's distribution system considered an asset.

• Completion of Electrical Fundamentals or equivalent is required or must be completed within 6 months of registering for

the course.

• Must hold a valid class five (5) driver's licence.

What we offer

• A comprehensive benefits package
• A minimum of 15 paid vacation days
• A lifetime pension
• Flexible work model, depending on your role type
• Training and development courses

For more information on the benefits we offer, visit

Driver's License Type = Class 5

Please be advised that this role has been assessed as safety sensitive and pre-qualification alcohol and drug testing will be

required as a pre-condition to employment.

Location: Vernon, BC, Canada V1T 8S4

What else you should know

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).

• This is a temporary opportunity for approximately 1 year, with up to a 2 year extension.

• Normal office conditions.

• Required to work rotating shifts providing 24 hour x 7 day coverage.

• Required to respond to call outs for emergency situations or coverage of shift schedule.

• Occasional exposure to pressure from high volume of phone calls and public demand for rapid outage restoration and

coordination required during storm damage.

• May be required to travel and provide relief at other Restoration Centre locations.

• Please be advised that this role has been assessed as safety sensitive and pre-qualification alcohol and drug testing will

be required as a pre-condition to employment.

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,

include your Trades Qualification. This will ensure we have all the necessary information to assess your application without

any delays.

Date Posted: Closing Date:

For internal use