Duty Manager

9 hours ago

Toronto, Ontario, Canada Toronto Marriott City Centre Full time

Duty Manager

Toronto Marriott City Centre

You're calm under pressure, energized by people, and thrive when the stakes are high. If you love fast-paced operations, leading from the floor, and creating standout guest moments in real time, this role is made for you.

Why this Hotel is Different

Fresh off the excitement of the World Series, we operate at the intersection of hospitality, sport, and live entertainment. As the world's only hotel located inside a Major League venue, Toronto Marriott City Centre offers an experience like no other. With 344 guestrooms (including iconic field-view rooms), 12,000+ sq. ft. of meeting space, Sportsnet Grill overlooking Rogers Centre, and nonstop downtown energy, no two shifts are ever the same.

Managed by Larco Hospitality, we believe people are at the heart of everything we do. Respect, wellbeing, integrity, empathy, and teamwork guide how we lead, support one another, and deliver exceptional service.

What We Offer

  • Competitive compensation and comprehensive health and dental benefits
  • Deeply discounted hotel stays for you, friends, and family at 6,900+ Marriott hotels worldwide
  • World-class service and leadership training
  • A vibrant downtown workplace steps from transit
  • Genuine career growth with a globally respected brand

The Role at a Glance

As Duty Manager, you are the heartbeat of the operation when senior leadership is off-site. You lead from the floor, support your teams in the moment, and turn challenges into standout guest experiences. From VIP arrivals to last-minute curveballs, you bring confidence, clarity, and care to every situation.

What You'll be Doing

  • Be the go-to leader for guests and associates across Front Desk, Guest Services, AYS, Bell Desk, Concierge, and Security
  • Resolve guest concerns with warmth and ownership using Marriott's LEARN approach
  • Coach, motivate, and support teams through daily operations and pre-shift "15 Minutes of Training"
  • Manage same-day room inventory, labour adjustments, and service recovery
  • Build relationships with VIP guests and handle escalated situations with professionalism
  • Step in during emergencies, ensure safety protocols are followed, and complete incident reporting
  • Cover overnight shifts as needed, balancing revenue, investigating variances, and preparing daily reports

What Makes You a Great Fit

  • Front Office supervisory or management experience in a hotel environment
  • A natural host who enjoys being visible, approachable, and decisive
  • Comfortable leading during high-occupancy, high-energy events
  • Strong communication, problem-solving, and systems knowledge
  • Flexible availability across days, evenings, overnights, weekends, and holidays

The Toronto Marriott City Centre Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.

Job Types: Full-time, Permanent

Pay: From $63,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care

Experience:

  • Front Office supervisory: 1 year (required)

Work Location: In person

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