Mobile Client Navigator – Safe Centre of Peel Response Team

Catholic Family Services of Peel-Dufferin (CFSPD) is a dynamic, growing family service agency serving all areas of Peel and Dufferin. CFSPD is committed to providing a positive work environment for its employees and excellent services to its clients.

CFSPD is the lead agency to the Safe Centre of Peel - a partnership of 24 social service organizations. The Safe Centre of Peel provides co-located, integrated and coordinated services which addresses the needs of individuals experiencing intimate partner and family violence.

Are you looking to join a fun and dynamic team hoping to make a difference in the community? We want to hear from you

Why work with us?

At CFSPD, we believe in the value of community, compassion, and integrity.  Join our dedicated team and contribute to meaningful initiatives that support families and individuals in need.

We offer a comprehensive benefits package (pension plan, extended health, dental & insurance benefits), professional development opportunities, and generous leave provisions. Our organization also provides work life balance and free parking

Position Summary

CFSPD is currently seeking a Mobile Client Navigator who will be responsible for providing a collaborative and coordinated trauma-informed response to verbal domestic situations alongside Peel Regional Police.

The Mobile Client Navigator reports to the Program Manager. This position will be based in the Region of Peel.

Responsibilities:

Triage, Assessment and Case Management

• Respond alongside the Peel Regional Police to incidents of verbal domestic disturbances that are called 911.
• Provide immediate situation stabilization and screening/assessment and referral in the community.
• Engage in case consultation and provide coordinated response with other collaborative partners, as necessary.
• Provide anti-oppressive, trauma-informed psychoeducation about patterns of coercive control and family violence dynamics to relevant parties, as appropriate.
• Provide anti-oppressive, trauma-informed psychoeducation about patterns of coercive control and family violence dynamics and case management, as appropriate and if desired by the family members.

Community Involvement and Outreach

• Establish and maintain relationships with. On-site and off-site partners and agency service partners.
• Represent the agency at internal and external committees as needed.

Administration

• Prepare, compile, submit, and maintain accurate records, files, statistics, and additional relevant information in accordance with agency policy, and funding requirements.
• Keep careful and accurate records and maintain client case files of all relevant information pertaining to adding caseload.
• Collect relevant client demographic data.
• Create, update and maintain client enrollment information in database in a timely manner.

Other

• Participate in agency fundraising activities as deemed appropriate and necessary by Agency Management.
• Attend required agency activities and meetings.  
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree in social work or related human service field and registration with the Ontario School of Social Workers and Social Service Workers or other applicable regulatory body required.
• 3-5 years of relevant work experience preferred.
• Knowledge of the principles and practices of crisis intervention, social work, and case management, especially as they relate to family violence dynamics.
• Demonstrate positive interpersonal skills and ability to work in a team environment with coworkers, community providers and stakeholders and clients.
• Strong organizational and time management skills, ability to prioritize and meet multiple deadlines.
• Excellent verbal and written communication skills (Proficiency in other languages is an asset).
• Proficient in Microsoft Office suite and working knowledge of database management.
• Ability to work independently.
• A satisfactory Vulnerable Sector Criminal Records check

Catholic Family Services of Peel-Dufferin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our employees. Our hiring process does not involve the use of artificial intelligence to screen, assess, or select applicants. This posting is for an existing vacancy.

We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will only contact those selected for consideration.