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Customer Service and Operations Specialist
60 minutes ago
At
BeWell Health Centres
we're reimagining how care is delivered in Ontario — comprehensive, committed, and connected.
We believe in treating the whole person, not just the diagnosis. Our interdisciplinary team includes psychotherapists, social workers, psychiatrists, and psychologists working collaboratively to provide evidence-informed, deeply human care.
Here, you'll find the resources and support to do your best work — and the freedom to shape your clinical practice in a way that feels authentic to you.
We're growing — thoughtfully — and looking for clinicians who bring expertise, curiosity, and genuine care to their work.
About The Role
Our Administrative Care Team is the first point of contact for patients and a key part of keeping our clinics running smoothly. This role can be based in Hamilton or Mississauga.
You'll support daily clinic operations, patient intake, scheduling, and billing while delivering a professional experience. We're looking to connect with professionals who value operational efficiency.
Key Responsibilities
- Answer phones, emails, texts, and faxes promptly and professionally
- Complete patient intake consultations and appointment booking
- Optimize practitioner schedules, including coverage and changes
- Manage billing and payments (direct billing/WSIB/HCAI experience is an asset)
- Coordinate with insurers, medical offices, pharmacies, and external providers
- Support office operations, supplies, and basic IT troubleshooting
- Maintain a clean, organized, and professional clinic environment
Performance Expectations
- Timely response to patient communications
- Accurate and efficient billing and documentation
- Strong schedule utilization and rebooking rates
- Intake conversion and patient retention
- Consistent adherence to clinic protocols and service standards
Qualifications
- 2+ years in healthcare administration, clinic operations, or a similar role
- Strong organization, attention to detail, and time-management skills
- Professional, clear communication style
- Ability to thrive in a fast-paced environment
- Experience with EMRs (Jane App strongly preferred)
- Proficiency in MS Office; CRM experience (e.g., HubSpot) is an asset
- Flexibility to work evenings and weekends as needed
Why Join BeWell?
- Collaboration & Support: Regular consultation, supervision, and team connection — you'll never feel isolated in your work.
- Clinical Growth: Ongoing professional development, leadership pathways, and opportunities to help shape new programs.
Compensation
BeWell Health Centers offer a range of competitive compensation consistent with your level of credentialing. This role will be a permanent full-time role.
