Guest Services Manager

3 days ago

Niagara Falls ON LG L, Canada Days Inn Niagara FallsFallsview Full time $42,000 - $72,000 per year

As a member of Wyndam Worldwide- The Days Inn Fallsview consists of 96 guest rooms and contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are the global leader in travel accommodations, welcoming our Guests to iconic brands and vacation destinations through our signature "Count on Me" Service

What will I be doing?

The Front Office Manager will be reporting to the General Manager and Assistant General Manager, and is responsible for ensuring Guest satisfaction, achieving budgeted profit margins and making sure an excellent company image is projected, thus ensuring continued growth. The Front Office Manager will be responsible for overseeing front desk operations and will assist with ongoing Hotel Operations, scheduling, training new Associates and providing effective leadership through professional management and encouragement. The responsibilities and tasks of the Front Office Manager will include but are not limited to:

  • Providing timely and responsive service to all departments through effective communication
  • Maintaining timely and accurate files, reservations, and room availability
  • Ensure proper accounting and auditing procedures are maintained and communicating with the General Manager regarding any discrepancies
  • Work alongside guest service agents and be involved in the day-to-day guest registration process
  • Maintain proper Associate/Supervisor relations and addressing any questions in a timely manner including corrective action and recognition
  • Ensure labour and other operating expenses are maintained within budget and will be responsible for monitoring payroll.

What are we looking for?

Experience

  • A minimum of 2 years experience in a Front Desk or Customer Service position
  • Previous experience working in a Supervisory and Managerial position
  • Familiarity/proficiency with basic computer applications

Skills

  • Must have demonstrated leadership ability and team motivation skills
  • Superb interpersonal and communication skills
  • Exceptional organizational and time management skills

Requirements

  • Must be able to communicate in English; verbal and written
  • Must be available to work a variety of all shifts (Days, Evenings, Weekends, Holidays)
  • Must be able to complete a Criminal Background Check to the hotel's satisfaction.

This job posting is not exclusive or exhaustive list of all job functions that a Front Office Manager will be asked to perform from time to time. This list is only a sample; a Front Office Manager may be required to perform other duties.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Days Inn is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Days Inn. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Job Types: Full-time, Permanent

Pay: $18.70 per hour

Work Location: In person

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