Sr. Product Manager

2 weeks ago

Greater Toronto Area, Canada Upshop Full time

Overview of the role

As a Senior Product Manager, you will shape the strategy and execution of Upshop's eCommerce product – Commerce 360, driving product innovation that supports retailers' digital transformation. You will own the end-to-end success of the Commerce 360 product, including strategy, execution, adoption aligned to measurable business outcomes (e.g., revenue impact, retention, and customer value). You will play a pivotal role in identifying market trends, competitive opportunities, and customer needs to prioritize and execute a roadmap that enhances our eCommerce offerings. In this role, you will have the opportunity to be a platform-minded product leader, partnering with other PMs to shape and operationalize Upshop 360 platform across all product suites.

Responsibilities

  • Define and evolve the product vision and strategy for Commerce 360 product suite, leveraging market insights, customer needs, and competitive analysis.
  • Build, prioritize, and manage the product roadmap to deliver measurable customer and business value.
  • Lead continuous customer discovery to identify unmet needs, validate solutions, and ensure Commerce 360 solves meaningful retailer problems.
  • Partner with Product Owner, engineering, design to translate strategic initiatives into clear requirements, architectures, and actionable delivery plans.
  • Drive adoption and engagement of new and existing features for the Commerce 360 suite.
  • Define and track product success metrics, leveraging quantitative and qualitative insights to inform prioritization, tradeoffs, and continuous improvement.
  • Collaborate with peer Product Managers to strategize and execute a platform strategy, ensuring the eCommerce product integrates seamlessly into Upshop 360 platform to deliver unified, end-to-end value for customers.
  • Partner with Product Owners, Customer Success, Sales, and Support to ensure successful product launches, customer satisfaction, and ongoing value realization.
  • Support go-to-market activities including pricing, positioning, sales enablement, and product storytelling.
  • Represent Upshop as a thought leader in the retail and ecommerce ecosystem through events, webinars, and industry discussions.
  • Evaluate partnership or integration opportunities that strengthen the ecommerce product portfolio.

Qualifications Required skillsets

  • 5+ years of Product Management experience in eCommerce, B2B or B2B2C SaaS in tech-forward organizations.
  • Demonstrated ability to translate product strategy, develop roadmaps, and execute cross-functional initiatives.
  • Experience in digital commerce platforms, retail technology, or omnichannel solutions.
  • Demonstrated ability to work effectively with engineering teams on complex, API-driven, or platform-based products.
  • Strong data and analytical skills, with experience using metrics, customer insights, and experimentation to guide product decisions.
  • Ability to lead through influence, aligning cross-functional teams and peer Product Managers around shared priorities and platform goals.
  • Excellent communication, stakeholder management, and leadership capabilities.

Preferred Qualifications

  • Bachelor's degree in business, marketing, technology, or related field; MBA is a plus.
  • Strong execution leadership (project management), with the ability to manage complex, multi-stream initiatives across product, engineering, and go-to-market teams.
  • Public speaking, thought leadership, or participation in industry events.
  • Experience assessing market opportunities for partnerships or acquisitions.

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