Analyst, Technical Ops

2 days ago

Burlington, Ontario, Canada TransUnion Full time $60,000 - $90,000 per year

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You'll Bring:

  • 1 – 3 years' experience in a technical applications support capacity
  • Experience troubleshooting and resolving technical application issues with a demonstrated focus on excellent customer service skills.
  • Experience working in an enterprise-level infrastructure environment.
  • Ability to work under supervision and actively participate in technical projects from start to finish.
  • Flexible in prioritizing job responsibilities and understanding business reasons for changing them.
  • Possess the ability to make clear and quick business decisions as it pertains to technical aspect of core responsibilities in support.
  • Ability to analyze problems and perform investigations to find cause and resolution.
  • Ability to perform duties in critical situations (escalations for high-profile customers).
  • Technical Experience in the following areas:
    • Operating Systems:       Linux and Windows
    • Relational Databases:    DB2, SQL Server, PostgreSQL
    • Application Stack: JBoss, Tomcat, Spring Boot
    • Enterprise Monitoring:   Splunk, TrueSight
    • Network Technologies: Load Balancers, TCP/IP, Cisco

We'd Love to See:

  • Credit Industry Experience is a plus
  • Cloud Experience (AWS, Azure)
  • Secure File Transfer Experience (GlobalScape, Sterling File Gateway)
  • Microsoft Sharepoint Experience
  • Scripting or Programming experience (Bash, Python, Java, C++)

Impact You'll Make:

  • Under supervision, respond to requests for technical application assistance from customers and Tier I Support within TransUnion, including: technical application assistance, application errors, application configuration/setup, electronic transactions, systems status and downtime procedures for any of TransUnion products and systems.
  • Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues. Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed.
  • Implement designed solutions for proactive monitoring, alerting and reporting, using available tools and expertise.
  • Provide after hours on-call coverage as required.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion's Internal Job Title:

Analyst, Applications Support

  • Analyst, Technical Ops

    6 hours ago

    Burlington, Ontario, Canada TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll BringAt TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping...

  • Electrical Co-Op Student

    1 week ago

    Burlington, Ontario, Canada Ausenco Full time $40,000 - $60,000 per year

    Ausenco is a fast-growing company with big ideas. We redefine what's possible in some of the world's most complex projects and toughest environments. Delivering innovative, value-add consulting, project delivery, asset operations and maintenance solutions is what we do. From 26 offices in 15 countries, with projects in over 80 locations worldwide, we create...

  • Analyst - Procurement

    7 days ago

    Burlington, Ontario, Canada The Wendy's Company Full time $60,000 - $90,000 per year

    OverviewThis analyst is responsible for providing analysis, process management and control, and overall organizational support to assigned stakeholders within the Canadian procurement team.  The role is focused on providing both routine and ad-hoc support to the group, with primary responsibility for procurement support, but also support as directed to the...

  • Analyst - Procurement

    4 days ago

    Burlington, Ontario, Canada The Wendy's Company Full time $55,000 - $75,000 per year

    OverviewThis analyst is responsible for providing analysis, process management and control, and overall organizational support to assigned stakeholders within the Canadian procurement team.  The role is focused on providing both routine and ad-hoc support to the group, with primary responsibility for procurement support, but also support as directed to the...

  • Programmer Analyst

    2 weeks ago

    Burlington, Ontario, Canada Yochana Full time $80,000 - $120,000 per year

    Role: Programmer AnalystLocation: 880 Laurentian Drive, Burlington ON L7N 3V6 CanadaThe candidate should be a Programmer Analyst and should be capable to coordinating the activities between the client and the offshore team.Job Description - Programmer AnalystThe position is responsible for iSeries/AS400 based technical design, analysis, programming, testing,...

  • Analyst - Procurement

    4 days ago

    Burlington, Ontario, Canada The Wendy's Company Full time $75,000 - $115,000 per year

    What you'll doThis analyst is responsible for providing analysis, process management and control, and overall organizational support to assigned stakeholders within the Canadian procurement team. The role is focused on providing both routine and ad-hoc support to the group, with primary responsibility for procurement support, but also support as directed to...

  • Senior Salesforce Business Analyst

    2 weeks ago

    Burlington, Ontario, Canada Cloud SynApps Inc. Full time $80,000 - $120,000 per year

    Company DescriptionCloud SynApps Inc. is a Systems Integration firm specializing in Cloud-based digital solutions powered by Salesforce and its ecosystem partners. The company is dedicated to delivering customized solutions that enhance operational efficiency and align with client objectives. Cloud SynApps Inc. combines innovation with technical expertise to...

  • Senior Category Analyst

    2 weeks ago

    Burlington, Ontario, Canada 0b9d4f9e-851f-46f0-82da-963c24a622db Full time $75,000 - $115,000 per year

    About SecondShopAt SecondShop, we're a team of Canadians who believe in doing better—for our country, your wallets, and our planet.We started with a simple idea: why should perfectly good products go to waste or sit unsold when people like you are out there looking for smart ways to save? We have made it our mission to source the highest quality open-box,...

  • Forestry Co-Op Student

    7 hours ago

    Burlington, Ontario, Canada City of Burlington Full time

    Working for the City of BurlingtonA great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors, and employees; and prioritizes continuous opportunities for you to learn and grow.We...

  • Temporary Analyst

    6 days ago

    Burlington, Ontario, Canada Halton District School Board Full time $75,000 - $105,000 per year

    M.A.S.S. NOTICE OF TEMPORARY VACANCYPosition: Analyst - Server & Application SupportSalary Range: Band 5: $ $ 50.71 per hour + 4% vacation payLocation: Information Services, J. W. Singleton Education CentreWork Schedule: 35 hours/week, 12 months/yearEffective Date: As Soon As Possible to August 31, 2026Position SummaryThe Analyst - Server Support position is...