Clerical Assistant Clinics Specialty Clinics

4 days ago

Toronto, Ontario, Canada St. Michael's Hospital Full time

Responsibilities
Reporting directly to the Clinical Leader/Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for the 4CC specialty clinics. As a highly organized, self-motivated, results-oriented individual, you will be accountable for:

  • Providing administrative and secretarial support to the Clinical Leader/Manager as well as other members of the patient care team;
  • Scheduling patient procedures as well as outpatient follow-ups using state-of-the-art computer software;
  • Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues;
  • Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation;
  • Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action;
  • Transcribing and processing physician orders in a timely and efficient manner;
  • Collecting unit statistics including nursing workload measurement.
  • Other duties as assigned.

Qualifications

  • Graduate of a recognized Medical Administration program or equivalent experience.
  • Medical terminology certificate required.
  • Excellent computer experience required in the following software applications: Microsoft Office (Word, Excel, PowerPoint, Outlook), MS4 ADT, Soarian Clinicals, Soarian Scheduling
  • Proficiency in the following software applications preferred: Sovera, Syngo, Connecting Ontario, ART (Ambulatory Referral Tracking), and Carestream.
  • Current clinic experience for specialty services preferred;
  • Ability to work in a fast-paced and demanding clinic environment;
  • Communicates clearly and fluently in English; demonstrated oral English language skills to communicate with patients and team members with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
  • Excellent interpersonal and communication skills;
  • Highly organized and efficient time management skills;
  • Problem solver;
  • Presents a calm and pleasant demeanor at all times, uses good judgment and discretion, and works well under pressure;
  • Flexibility in rotating job assignments;

Shifts are subject to change based on departmental needs.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

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