Senior, Dispatcher/Router

I. Job Summary

Communicates back and forth with WM Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs.

II. Essential Duties and Responsibilities

• Works with routing specialists, route managers, and the service department to optimize complex routes

• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response

• Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service

• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues

• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues

• Records and documents information from Drivers and distributes to appropriate departments

• Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

• Serves as point person for manager; coordinates projects and other tasks as necessary

• Delegates work in managers absence

• Serves as an escalation point for other Dispatchers in the department

• Train new Dispatchers

• Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area

III. Qualifications

A. Required Qualifications

• High School Diploma or G.E.D (accredited).

• 2 years Minimum of previous dispatching experience (in addition to education requirements).

B. Preferred Qualifications

• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay range for this remote position is $50,000 - $65,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.