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Interim Program Manager

2 weeks ago

Nelson BC, Canada Nelson Women's Centre Full time $42,000 - $63,000 per year

Function:

The Interim Programs Manager role is 15 hours per week and reports to the Executive Director. Responsible for overseeing all programs of the NDWC. Providing support to program coordinators, volunteers, and service users. The Programs Manager is expected to work on-site during drop-in hours and may occasionally be asked to work additional weekend and evening hours for meetings and events.

Duties and Responsibilities:

A. PROGRAMS

· Oversee all Programs (Drop-in, Volunteer, Youth Drop-in, Counselling)

· Create a safe, warm, and welcoming space

· Engage and build relationships with NDWC visitors and volunteers

· Ensure policies and procedures are understood and followed

· Ensure program Coordinators are equipped with education and information about community resources

· Provide coaching, support and oversight to program coordinators including conflict management and debriefing for peer counseling

· Conduct weekly check-ins with program coordinators

· Develop coverage plan for staff and volunteer absences

· Maintain regular data collection of all programs

· Submit monthly reports for all active programs

· Assist with social media and marketing

B. VOLUNTEER MANAGEMENT

· Oversee volunteer roles and responsibilities

· Recruit, train, schedule, and coordinate NDWC volunteers in diverse roles and activities

· Provide coaching, support, and oversight to volunteers, including conflict management

· Engage and build relationships with volunteers

· Maintain regular data collection and documentation of volunteer participation and services provided

· Perform volunteer roles when needed

C. SUPPORTIVE COUNSELING AND SERVICE NAVIGATION

· oversee the drop-in coordinator with initial, and ongoing, client needs assessment, goal planning, and make referrals regarding health, employment, financial assistance, housing and shelter services

· Oversee crisis support, intervention and safety planning to staff and centre users

· Facilitate Peer Counseling Services with authorized volunteers and practicum students

D. COMMUNITY ENGAGEMENT

· Maintain relationships with community partners and service providers

· Attend meetings and represent the Nelson & District Women's Centre in the community when requested by the Executive Director

· Collaborate with the Social Media & Marketing Coordinator represent active or upcoming programs on our social media accounts, website, and

E. OPERATIONS/ADMINISTRATION

· Manage the day-to-day operations at the Women's Centre

o Ensure the property is clear of hazards

o Oversee cleaning and maintenance including garbage and recycling pickup

o Ensure materials and supplies are available for all active programs

o Adhere to the approved budget or seek approval from the Executive director for purchases

· Maintain accurate records of:

o all in-kind donations, including food and other basic needs supplies

o client assessments and referrals

o Police Information Checks

o Volunteer Forms

· Maintain, organize, and coordinate regular upkeep of the Women's Centre property and supplies

· Consult and collaborate with the Women's Centre team to ensure services are relevant, effective, and accessible

· Participate in evaluation and continuous quality improvement including outcome assessment for services provided

· Follow and implement policies and procedures; ensure confidentiality and best-practice standards are maintained

· Report to the Executive Director

Education and Skills

· 3+ years management experience

· Education and/or equivalent training and experience in the community Services

· Training and experience in supportive counselling, victim services and crisis intervention is an asset

· Ability to work both independently and collaboratively in a team setting

· High level oral and written communication skills

· A strengths-based, non-judgement and client-centered approach to service provision

· Understanding of the impact of biases respecting race, class, sex, gender, sexual orientation, dis/abilities is essential

· Demonstrated cultural awareness and responsiveness in working across diverse populations

· Demonstrated understanding and commitment to feminist, intersectional, trauma-informed, and anti-oppressive frameworks

· High ethical standards and professionalism, with demonstrated ability to adhere to strict confidentiality practices

· Working knowledge of community services and resources in the area is an asset

· Physical ability to lift up to 50lbs

EMPLOYMENT REQUIREMENTS:

  • Access to reliable transportation

  • Satisfactory Criminal Record check

Job Type: Fixed term contract

Contract length: 2 months

Pay: $29.17 per hour

Expected hours: 15 per week

Benefits:

  • On-site parking

Work Location: In person