Resident Care Manager

"How do you bring kindness to others every day?"

Join us in our journey of kindness – our Kind era – where compassion is our language, and kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our care.

The Resident Care Manager reports to the Director of Care and is responsible for the overall provision of personal support care and services to residents, and also to ensure adequate resources are available to provide quality person-centered care for all residents. The Resident Care Manager participates in continuous quality improvement initiatives, and acts as a resource, mentor, and coach to Personal Support Workers in various clinical areas, as outlined in the position summary.

Salary: The starting annual salary is CAD $60k.

Vacancy Type :

This is an existing vacancy.

Responsibilities:

 Provides direction to the PSW team in aspects of resident care.

 Promotes the philosophy of person-centered care, teamwork and a healthy work environment.

 Promotes the Philosophy of Nursing Restorative.

 Promotes the Butterfly Approach to care and exemplifies meaningful engagement to improve the lived experience of the residents.

 Models, listens and assists with conflict and problem resolution.

 Participates in the review of policies and procedures in the personal support services area.

 Chairs monthly Personal Support Worker meetings.

 Responsible for the orientation of new PSWs (home & agency) to the home's systems, policies and procedures, PSW medication administration (if applicable), and PCC.

 Monitors and evaluates documentation of PSW staff.

 Supervises Personal Support Workers' performance and resident routines and activities.

 Responsible for understanding and employing the collective agreement.

 In collaboration with the Nursing Administrative Assistant, oversees the schedule of PSWs and assists with the replacement of sick calls if needed.

 In collaboration with the Director of Care and the Employee Engagement Specialist, is responsible for the recruitment and retention needs of Personal Support Workers.

 Counsels and disciplines Personal Support Workers.

 In collaboration with the Director of Care is involved with the termination of Personal Support Workers.

 Assists with the implementation of recognition programs.

 Administers medication in the scope of a Personal Support Worker and mentors and coaches other PSWs in this skill (if already certified)

 On-going delivery of customer service with staff, residents, families, and the general public.

 Mentorship and Preceptor Program-Meeting with preceptors and mentors – helping to guide and develop the staff who are participating in the program.

 Works with Continence Promotion Leaders to stay within the continence product monthly quota.

 Follows through on areas/issues identified through the QI program.

 Participates in CQI activities and QIP processes.

 Conducts audits as assigned.

 Identifies potential liability issues and takes action to minimize risks.

 Required to understand the nature and meaning of quality indicators used by the Home and to understand which indicators are publicly reported.

 Performs daily rounds on all resident home areas and touches base with staff.

 Monitors and teaches the role of a PSW in all required programs.

 Assist with admission and discharge process (i.e. auditing of rooms).

 Ensures Nursing Restorative Therapy is being performed and documented.

 Other duties as assigned and or indicated in the Job Task Inventory.

Qualifications:

The qualifications needed to join our family are as follows:

 PSW Certification from a program that is at least six hundred (600) hours in duration, counting both class time and practical experience.

 The PSW program must meet the program requirements set by the Ministry of Colleges or Universities for an Ontario postsecondary institution or district school board to issue a Personal Support Worker certificate.

 Certification in Medication Administration for Support Workers (optional)

 Ability to communicate both orally and in writing.

 Good interpersonal skills.

 Managerial skills.

 Good interpersonal, leadership and computer skills.

 Training in P.I.E.C.E.S and/or GPA.

 Training in Nursing Restorative.

 Minimum of 1 year experience in Long Term Care

 To show evidence of being focused on people's feelings when interacting and knowing how to turn a task into positive social interaction.

 To undertake and meet all legal requirements within a context of promoting individuals' rights and measuring/reducing elements of risk.

 Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one

 As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements

 Two supervisory references required

 Provide proof of all required vaccines. The Employer strongly recommends to "stay up to date" with the recommended vaccines. Vaccination requirements are subject to changes as determined by the Employer

What do we offer you?

 Competitive wages

 Employee benefits

 Employee perks

 Employee and Family Assistance Program

 Support for personal and professional growth

We appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people. We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We are committed to inclusion, diversity, and equity in the workplace, and we welcome applications from all persons. Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any accessibility needs, and the organization will work with the employee to address them.