General Manager- Services

Reporting to the Managing Director, the General Manager of Traffic Services will provide strategic and operational leadership to ensure effective resource management, employee development, and compliance with all applicable Collective Bargaining Agreements (CBAs) and legislation. This role plays a key part in driving operational excellence, supporting project delivery, identify opportunities for improvement and make recommendations to Executives and maintaining Ramudden Services' position as an industry leader in traffic control.

RESPONSIBILITIES

• Provide leadership and direction to direct reports, including resource allocation, performance management, and employee relations, in alignment with CBAs and applicable legislation; collaborate with the People & Culture (P&C) Manager (or designate) as required.
• Identify and develop high-potential employees by creating and implementing training and development plans to foster growth and internal advancement.
• Partner with the P&C Manager (or designate) to proactively recruit seasonal and ongoing talent to meet operational and business requirements.
• Forecast, plan, and monitor resource requirements to ensure adequate staffing levels and successful execution of projects and activities.
• Oversee and maintain inventory of temporary traffic control devices, ensuring each depot has sufficient equipment and resources to support operations.
• Lead the Project Management Team to ensure all company policies, procedures, and expectations are effectively communicated to customers.
• Collaborate with the Head of Estimating to assess workload forecasts and align resources for upcoming projects.
• Evaluate industry best practices and standards to ensure Ramudden Services continues to operate as a leader in traffic control and safety innovation.
• Maintain regular communication with customers to ensure quality standards and service expectations are consistently met or exceeded.
• Partner with the Safety and Training team to ensure employee training, legislative compliance, site safety, and the availability of all required personal protective equipment (PPE).
• Monitor and review workload distribution among field staff and supervisors to ensure sufficient coverage and operational efficiency.
• Serve as the primary operational contact for Union-related matters, addressing issues and concerns in collaboration with appropriate internal stakeholders.
• Perform other duties as required to support business objectives and operational success.

QUALIFICATIONS (OR KEY SKILLS, COMPETENCIES)

• High school diploma or equivalent required; post-secondary education in business, engineering technology, or a related field, and/or relevant professional development, is considered an asset.
• Minimum of 10 years of experience in road construction, with a strong focus on traffic management.
• At least 5 years of progressive leadership experience managing teams in a comparable operational environment.
• Comprehensive understanding of Ontario Traffic Manual (Book 7), Occupational Health and Safety Act (OHSA), Commercial Vehicle Operator's Registration (CVOR) compliance, Employment Standards Act (ESA), Highway Traffic Act, and applicable Collective Bargaining Agreements (CBAs).
• Valid driver's license with a clean driver's abstract.

 Skills and Competencies:

• Strong decision-making and problem-solving abilities.
• Excellent attention to detail with exceptional organizational skills.
• Outstanding interpersonal and communication skills, both verbal and written.
• Proven commitment to upholding health and safety standards.
• Willingness to work outside regular business hours, including evenings and weekends, as operational needs require.