System Administrator
2 weeks ago
What you will do:
- Provide Acumatica ERP support, training, and documentation.
- Support feature rollouts, troubleshoot issues, and support integrations.
- Lead IT service tickets end-to-end, ensuring SLAs are met.
- Take ownership of Tier 3 technical support issues while assisting with Tier 1 and Tier 2 tickets as needed.
- Maintain IT inventory, hardware lifecycle, and software licensing.
- Contribute to IT projects and share updates with the Director of IT.
- Mentor team members and contribute to a collaborative, values-driven culture.
What you have:
- 5+ years in IT operations, service delivery, or IT service management.
- ERP experience (Acumatica preferred).
- Strong troubleshooting skills across hardware, software, and user support.
- Experience leading ticketing systems and SLAs.
Nice to Have:
- ITIL knowledge or business process optimization experience.
- Experience coordinating between technical and end-user teams.
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