Technical Support Specialist

21 hours ago

Ottawa, Ontario, Canada Infotek Consulting Inc. Full time

Information Technology Specialist / Technical Support (Full-Time)

We are currently seeking an
Information Technology Specialist / Technical Support
professional to support enterprise IT operations across Canada. This is a
full-time, salaried opportunity
within a structured and well-established IT environment, offering hands-on exposure to systems support, vendor coordination, and regional technology initiatives.

Role Overview

Position Title:
Information Technology Specialist / Technical Support

Employment Type:
Full-Time, Salaried

Work Model:
In-office

Locations:

  • Mirabel, QC
    – Bilingual (English & French) required
  • Ottawa, ON
    – English required

Role Summary

This role supports enterprise Information Technology operations by researching, evaluating, recommending, and implementing IT solutions to address moderately complex business needs. The position also provides second-level technical support and works closely with application teams, service personnel, vendors, and corporate engineering partners.

Key Responsibilities

  • Research, evaluate, and recommend IT products and services to support business operations
  • Support projects involving the installation, relocation, or removal of IT equipment and facilities
  • Plan and implement IT systems in alignment with corporate engineering standards
  • Maintain strong awareness of regional IT needs and the Canadian IT vendor marketplace
  • Provide second-level technical support to service teams within your area of expertise
  • Support contract preparation, business cases, cost estimates, and invoice approvals
  • Coordinate vendor maintenance agreements and ensure timely issue resolution
  • Contribute to regional technology planning and annual capital and expense budgeting
  • Participate in system operations and development initiatives, supporting process improvement

Required Qualifications

  • Bachelor's degree in
    Computer Science, Engineering
    , or equivalent experience
  • Minimum
    3 years of experience
    in Information Technology development or IT services
  • Strong working knowledge of IT systems, products, and services
  • Excellent communication, analytical, and interpersonal skills
  • Ability to collaborate across departments and support a customer-focused culture

Additional Requirement:

  • Candidates based in
    Quebec must be bilingual (English and French)

Why Apply

This role offers the opportunity to work in a
stable, enterprise IT environment
with exposure to regional technology planning, vendor management, and cross-functional collaboration, while supporting critical business operations.

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