Customer Service Representative

Customer Service Representative (CSR) – Join Our Growing Team

Location: Vernon, BC

Hours: Monday to Friday, 8:00 AM – 4:30 PM

Wage: $23–$30/hour (depending on experience)

Vacation: Accrued vacation

Benefits: Eligible after 3 months

About Us

At Vernon Air Conditioning, Plumbing & Electrical Services, we've built our reputation on doing things right - delivering exceptional workmanship, genuine care, and stellar customer service from the very first hello.

We're proud to be a locally owned and operated company serving Vernon and the surrounding communities. Our customers know us for our professionalism, reliability, and high-quality workmanship, and our team members value our kindness, respect, and supportive environment.

As Vernon's only five-star-rated trades company with over 500 Google reviews, we hold ourselves to the highest of standards - built on trust, consistency, and always doing what's right for our customers.

We're looking for someone who takes pride in being part of a respected, community-focused company - someone who's genuinely proud to tell people where they work and confident in representing a team known for exceptional service.

As we continue to grow, we're thoughtfully expanding our Customer Service (CSR) department to ensure we uphold the same five-star experience that earned us our reputation for excellence. There's room to grow within the company for those who share our values and commitment to quality.

About the Role

We're looking for a positive, organized, proactive, and caring Customer Service Representative (CSR) to join our growing team.

You'll be the welcoming voice for our customers, ensuring every interaction is handled with warmth, clarity, and professionalism.

Working closely with the office team, you'll support scheduling, communication, and coordination between our customers, technicians, and management - helping to keep daily operations running smoothly and everyone connected.

If you take pride in helping others, know how to prioritize with confidence, and want to be part of a company that's scaling with purpose, you'll fit right in here

What You'll Do

Customer Care & Communication

• Be the first point of contact for customers - answering calls, emails, and messages with a friendly, professional approach.
• Listen attentively, understand customer needs, and provide information or solutions with empathy.
• Schedule appointments and communicate clearly with both customers and field staff.

Scheduling & Coordination

• Organize and prioritize daily service calls for our HVAC, plumbing, and electrical teams.
• Ensure the right technician is assigned to each job, balancing skills, location, and timing.
• Keep customers informed of schedules or changes in a proactive, reassuring manner.

Administrative & Office Support

• Screen calls for the management team and help prioritize communications required
• Maintain accurate records, notes, and schedules in our office systems.
• Collaborate with the finance and operations teams to ensure smooth day-to-day workflows.

What You Bring

• A positive attitude and genuine kindness in every interaction.
• Strong organizational and prioritization skills - you can manage a busy day with grace and clarity.
• Previous experience in customer service or administration (preferred but not required).
• Excellent communication skills - both written and verbal.
• Comfort with Google Workspace (Docs, Sheets, Gmail, Calendar) and an openness to learning new software.
• A collaborative contributor who values teamwork but is also a self-starter who takes initiative.
• Pride in contributing to a workplace known for excellence, professionalism, and care.
• You're adaptable and open to learning — you see change and feedback as opportunities to grow and improve.

This role is ideal for someone looking for a long-term fit who values consistency, reliability, and shared success. It may not be the best match for someone seeking short-term work or needing a highly flexible schedule - our environment supports those who thrive in steady, team-centered roles and enjoy contributing to a company that's always moving forward together.

Why You'll Love Working Here

• Competitive Pay: $23–$30/hour based on experience.
• Vacation Accrual: Earn time off as you grow with us.
• Health & Dental Benefits: Available after 3 months.
• Intentional Growth: We're expanding our department thoughtfully - adding great people who align with our company culture and values of kindness, professionalism, and quality.
• Positive Culture: You'll join a supportive workplace that values respect, collaboration, and doing what's right for our customers and each other.
• For the ambitious applicant, training and personal growth opportunities are available and encouraged

How to Apply

If you're a friendly, organized professional who enjoys helping others, we'd love to hear from you Follow these instructions carefully. No phone calls please.

Send your resume and a brief cover letter explaining why you would be the best candidate for the role to with the subject line: "Customer Service Representative Application – [Your Name]"

Somewhere within your cover letter, please be sure to include your favorite way to start a positive day in your cover letter — we love people who bring good energy to the office

Job Type: Full-time

Pay: $23.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Work Location: In person