Intake Coordinator
6 days ago
NYRC is looking for a full-time Intake Coordinator to join our team
The Intake Coordinator handles all aspects of a referral from receipt of referral through scheduling, to on to confirming attendance. Duties include, but not limited to, intake, scheduling, review of medical documents, customer service, data entry, telephone duties, and clinic coverage.
Role Highlights:
- Full-time position: Monday-Friday, 8:30am to 5pm PST
- Competitive pay: $24 to $26 per hour
- Location: 1095 West Pender Street Vancouver BC Canada
RESPONSIBILITIES:
- Receive and organize new referrals for clients who are requesting assessments balancing excellent customer service with efficiency
- Obtain the necessary information to complete the referral and follow up with specialists, so we can rapidly and accurately process the referral
- Provide clients and assessors with regular updates on the status of their referral and answer any questions the client may have about the referral.
- Prepare all completed referrals for assignment and routes them to the appropriate department
- Communicate the referral status and follows up activities to the client as needed
- Provide information and assistance to clients, assessors and others by promptly answering telephones and answering specific questions about the referral providing the client with a positive customer experience.
- Provide support to all departments/assessors and clients as needed
- Ensures that NYRC meets all of our service level agreements and our clients' expectations and government regulations.
- Handles appropriate complaints and resolves issue in a timely fashion so as to optimize the clients experience
- Marketing of the company to appropriate customers and business segments
- Work with Quality Assurance team and liaise with medical evaluators
- Provide regular reporting of essential information to Senior executives in NYRC BC
- Minimum Education: Post Secondary Diploma
- Minimum 2 years experience collecting referral information in the healthcare market
- Database experience is a MUST
- Ability to work unsupervised and/or within team atmosphere
- Excellent verbal and written communication skills
- Strong organizational skills and an ability to give great attention to small detail
- Fluent in English; verbal and written, additional languages an asset
- Must have excellent prioritization and multi-tasking skills
- Good communication skills and professional personal presentation
- Should be honest, respectful, and trustworthy
- Knowledge of Microsoft Office including Outlook, Word and Excel
- Computer savvy; ability to manage multiple computer programs to process a single request
- Must be proficient in data entry
ABOUT US:
NYRC is one of Canada's leading providers of independent medical assessments for a reason: your goal is our goal. At NYRC we provide services to the legal community as well as insurers and employers. In the medical-legal sector whether its liability, medical malpractice, plaintiff or defense counsel, we provide unbiased medical reports across the entire spectrum. In the employment and insurance sector we assist in facilitating healthy employees and satisfied plan members through timely diagnosis, pro-active objective treatment recommendations, and most importantly, evidentiary opinion on return to work.
NYRC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin.
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