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Director, Product Delivery

8 hours ago

Toronto, Ontario, Canada CIBC Full time

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

Reporting to the Senior Director of Product and Platforms, the Director, Digital Product will be a key member of the Product Delivery Team, leading teams of Product Owners providing strategic and tactical insights, and have accountability for Digital programs, projects & initiatives (including online banking, mobile/tablet, eCommerce & emerging platforms) that support our Digital strategy and partner projects across CIBC. You will work closely with Product, Marketing, ECRM and Digital Technology teams in a leadership capacity, and you will hold key stakeholder relationships for your assigned portfolio. You will also play a key role in helping to drive continuous improvement, Agility and lean delivery practices across our Digital delivery process. This role leads our Digital Onboarding and "Digital Presentment" strategy and execution on how important messages, offers and other marketing content is displayed to the clients, when why and how. This process also works on making the process efficient and nimbler for our teams to be able to run campaigns smoothly.

At CIBC we enable the work environment most optimal for you to thrive in your role you'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2-3 days per week on-site, while other days will be remote.

How You'll Succeed

  • Strategic thinking – Take a holistic view to all tasks You drive, manage and execute Digital projects and initiatives in alignment with CIBC and Digital Strategy through all Digital channels while supporting the business goals, objectives and KPIs. You have a keen ability to provide insights, recommendations and digital strategic direction based on CIBC's vision, business needs and objectives (KPIs), industry trends, competitive landscape and metrics insights. You have the ability to think strategically about how you can mobilize and engage teams across the enterprise to deliver strategic change.
  • Leadership – Act both collaboratively and autonomously. You will contribute to the creation of the Digital strategy, Digital delivery operating model and solutioning for assigned portfolios. You will lead a team of product delivery people to effectively define the vision, business requirements and delivery roadmap for a portfolio of work. You will work with your peers in the Digital product delivery leadership team and partners from across the enterprise to ensure we are operating with world-class delivery efficiency, and driving Agile, lean and collaborative practices.
  • Business acumen and relationship building - Forge strong relationships with CIBC's various teams, by working with the business and internal partners, owning the end to end programs to deliver digital capabilities, with a strong understanding of the client needs and experiences across all channels . You are a great communicator, with the ability to synthesize complex analysis, findings and recommendations, then package key messages for senior executives. You have a proven ability to partner, build confidence and influence multiple stakeholders at all levels across the organization and you're a self-starter, with the ability to deal with ambiguity and develop processes and governance from the ground up.

Who You Are

  • You can demonstrate some work experience in leadership, in-depth product and product financials.
  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard and by surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • You lead with effective communication – You are a story-teller, with the ability to synthesize complex analysis, findings and recommendations. You can package key messages for senior executives. You have a proven ability to partner, build confidence and influence multiple stakeholders at all levels across the organization.
  • You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • You are a bold and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

  • We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • Subject to program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Business Objectives, Business Planning, Client Counseling, Communication, Decision Making, Executive Communications, Leadership, People Management, Prioritization, Product Management, Stakeholder Relationship Management, Strategic Direction, Strategic Planning Initiatives, Teamwork