Senior Manager, Savings Products

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

When you hire great people, great things can happen. 

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we're collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Why This Role Is Important

The Senior Manager, Savings Products will be accountable for the overall strategy and business outcomes for the PCMA Savings account.  Using data, customer insights, and financial modelling, the incumbent will own P&L for savings and drive strategic planning for the product. This role will also be accountable for delivering results with 3rd party partnerships.

What You'll Do:

• Own the overall savings strategy for PCMA customers
• Take ownership and accountability for driving profitable growth by owning key customer engagement and usage KPIs and using data and insights to prioritize the most attractive initiatives to pursue
• Lead cross functional teams to plan, execute and monitor progress against annual business plans
• Leverage analytical toolkit to drive business case development and channel management, including planning, forecasting, reporting, and operational oversight
• Design, implement and maintain a customer attrition management program to identify those who go dormant and provide the right incentives to win them back
• Partner with Credit Risk to own the strategy and execution for the Overdraft feature on PCMA, driving adoption and usage in a risk optimized fashion  
• Take a big picture strategic lens to build a plan for how to best leverage PC Financial strategic assets including our in-store Pavilions and the PC Optimum program
• Execute programs with existing PCMA third party partnerships / vendors
• Partner with Fraud and Risk teams to define and implement a variable limits strategy for PCMA money movement to optimize the trade-off between mitigating risk and improving customer experience

What You Bring

• Minimum 5+ years' experience in a Product Management, Digital, Strategy or Marketing domains
• Strategic thinking and thought leadership to identify and communicate business opportunities
• Experience with developing & implementing customer centric strategy & tactics
• Ability to thrive in fast paced environment dealing with ambiguous business challenges
• Strong communication and presentation skills
• Strong interpersonal and collaboration skills
• Excellent analytical skills with the proven ability to synthesize data to derive key strategic insights
• Independent worker who can proactively identify and execute against top priorities
• Passion for conceiving, creating, and designing useful, innovative products/solutions
• Experience identifying various business problems or product flaws and coming up with creative solutions
• Experience in banking and payments with specific deposits experience considered a big asset
• Ability to build and maintain strategic relationships
• University degree in Business, Commerce, Mathematics or Engineering
• An MBA from a recognized institution will be considered a strong asset

Come and join a winning team who demonstrates innovation, energy, creativity and vision.  We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability.  We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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