Pro Shop Associate

This is a seasonal position with Sugar Cane Development Corporation, within the Coyote Rock Golf division.

ABOUT COYOTE ROCK GOLF

Coyote Rock Golf is a scenic 9-hole golf course located on the traditional territory of the T'exelcemc (Williams Lake First Nation) that operates from April to October. Known for its rolling hills, stunning views, and long-playing season, Coyote Rock offers a welcoming environment for golfers and a supportive workplace for staff. Our team takes pride in maintaining high course standards while respecting the land, culture, and community we operate within.

JOB SUMMARY:

The Pro Shop Associate at Coyote Rock Golf provides friendly, professional, and welcoming customer service to all golfers and guests. This position supports daily pro shop operations, including processing sales, managing tee times, handling cash and card transactions, using a POS system and maintaining a clean and organized retail environment.

As the first point of contact for visitors, the Pro Shop Associate plays a key role in shaping the guest experience and representing the values of Sugar Cane Development Corporation (SCDC) and the Williams Lake First Nation (WLFN). The ideal candidate is reliable, personable, and customer-focused, with strong interpersonal skills and a positive attitude toward teamwork and service excellence.

DUTIES & RESPONSIBILITIES:

• Greet and assist customers with check-in, tee-time reservations, and pro shop purchases.
• Process sales transactions, including green fees, merchandise, and memberships.
• Provide golfers with course information, including rules, policies, and conditions.
• Maintain a clean and organized pro shop, including restocking merchandise.
• Assist with rental club distribution and golf cart management.
• Answer phone inquiries and provide friendly customer service.
• Work with the course management team to ensure smooth daily operations.
• Promote special events, lessons, and promotions to customers.

QUALIFICATIONS:

Education

• No formal education required.
• High school diploma or equivalent considered an asset.
• Valid Class 5 BC Driver's Licence (preferred).

Experience

• Previous customer service or retail experience (preferred).
• Knowledge of golf industry and customer expectations (preferred).
• Comfortable handling cash, card transactions, and using a point-of-sale (POS) system.

Knowledge

• Basic understanding of customer service or retail operations.
• Knowledge of golf or a willingness to learn about the game and its rules.
• Familiarity with POS systems and basic cash handling procedures.

Skills & Abilities

• Strong communication and interpersonal skills, with the ability to engage professionally and respectfully with guests, coworkers, and community members.
• Demonstrated customer-service mindset, including the ability to respond to guest needs, questions, or concerns with courtesy, patience, and problem-solving skills.
• Ability to work collaboratively as part of a team while contributing positively to a respectful, inclusive, and service-oriented workplace culture.
• Strong organizational skills and the ability to multitask, prioritize duties, and remain composed in a fast-paced environment.
• High level of attention to detail and accuracy when handling transactions, bookings, and customer information.
• Reliability, punctuality, and accountability in attendance, performance, and adherence to workplace policies and procedures.
• Professional judgment and discretion when handling confidential or sensitive information.
• Adaptability and flexibility to changing schedules, weather conditions, customer volumes, and operational needs.
• Commitment to upholding the values of Sugar Cane Development Corporation (SCDC), including respect, integrity, community responsibility, and cultural awareness.

WORKING CONDITIONS

• Primarily outdoor work in varying weather conditions, including heat, cold, rain, and wind.
• Work takes place in a recreational golf course environment, including both outdoor grounds and limited indoor areas.
• Requires frequent standing, walking, bending, and physical activity throughout the shift.
• Ability to safely lift and carry items weighing up to 50 lbs may be required.
• Availability to work weekends, holidays, and variable shifts based on seasonal and operational needs.
• Occasional extended hours or special assignments may be required during tournaments, events, or peak operational periods.

WHY WORK WITH US

• Work outdoors in a scenic and culturally significant environment.
• Competitive seasonal wages.
• Employee golf privileges .
• Supportive and respectful team culture.
• Training provided and opportunities for advancement.

HOW TO APPLY

Please submit cover letter and resume to the email below and clearly indicate the position you are applying for.

PRIMARY CONTACT:

Daniel Penny

Manager of Strategic Business Development

Email:

CC:

Trinity Sure

Corporate Administrative Assistant

Email:

Job Types: Full-time, Part-time, Seasonal

Contract length: 6 months

Pay: $18.00-$20.00 per hour

Expected hours: 25 – 40 per week

Work Location: In person