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In-House Guest Experience Agent

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Inverness County, Canada Cabot Link at Inverness Limited Partnership Full time

Title:In-House Guest Experience/Switchboard Agent

Reports to: Manager, Front Desk

Job Type:Full Time Seasonal (May – October)

Location: Inverness, Nova Scotia, B0E 1N0

About Cabot Cape Breton

Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness. Cabot Cape Breton features 46 holes of exhilarating golf and one of the best resort experiences in Canada. With two acclaimed World Top 100 courses, a 10-hole short course, 72 rooms of award-winning accommodation at Cabot Links Lodge, 19 upscale Golf Villas, 30 luxury homes, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.

We are seeking out purpose driven and passionate people who embrace Cabot's values. Our #cabotcrew brings their unique spirit and individual character and shows up with all their heart to create a warm welcome to a magical place where remarkable memories are made.

If you join our team, you will live our values:

Confidence, Authenticity, Humility, Warmth

Position Overview

As a Guest Experience/Switchboard Agent at Cabot Cape Breton, you will be the first point of contact for our in-house guests, embodying the spirit of hospitality and professionalism. Your role involves responding to questions and requests from across the resort and providing essential information about the resort and its amenities. You will handle changes to golf and dining reservations, answer phone inquiries, and address guest requests with efficiency and courtesy. Your exceptional customer service skills, friendly demeanour, and ability to multitask will create a positive and memorable experience for our guests, setting the tone for their stay at Cabot Cape Breton.

You will thrive in this role if you enjoy:

  • Helping Others: Concierges often enjoy assisting people and making their lives easier. Whether it's providing information, making reservations, or solving problems, the sense of helping others can be fulfilling
  • Building Relationships: Developing connections with guests or clients can be rewarding for concierges. They may enjoy the opportunity to get to know people, understand their preferences, and create personalized experiences.
  • Creating Memorable Experiences: Concierges may find joy in creating memorable and unique experiences for guests. This could involve arranging special surprises, celebrations, or exclusive access to certain amenities.
  • Variety of Tasks: The diverse nature of tasks that concierges handle, from booking tickets to recommending local attractions, can keep the job interesting and dynamic. The variety allows them to engage in different aspects of hospitality.

Preferred qualifications and skills:

  • Guest services experience or enrolled in a post-secondary Hospitality program.
  • Excellent computer skills, experience using a reservations system considered an asset.
  • Excellent telephone manner.

Requirements of the role you should be aware of:

  • Based on the nature of our business and the service we provide to our guests, to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
  • As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work.
  • Work outdoors for several hours in varying environmental conditions such as heat, cold, rain, snow, and wind.
  • Ability to spend long hours moving around, walking, sitting, standing, kneeling, reaching, or sweeping.

Our Benefits

  • Access to learning & training opportunities to build your career.
  • $10 green fees
  • Complimentary Family Golf Round
  • Friends and Family Rates for Golf and Lodging
  • Discounts in our Retail Shops & Restaurants
  • Access to our Employee Assistance Program
  • Subsidized Team Housing, based on availability.
  • Healthcare benefits for permanent and returning seasonal team members.